AT&T Community Forums

Hotspot Issue

My mobile hotspot is not working. It allows devices to connect but it's not giving out any internet.. Ive already tried restarting my phone, turing the data on and off same with hotspot and I reset my network settings.

Responses

ATTHelp

Community Support

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231.4K Messages

4 years ago

Hello, @Brysonhaywood,

Thank you for reaching out. We'd love to help with your hotspot. Could you let us know the type of hotspot device this is? Which plan do you have it on?

Please let us know.

James, AT&T Community Specialist

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Brysonhaywood

New Member

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3 Messages

@ATTHelp my plan is the unlimited elite (sm) plan. I have a Samsung Galaxy S20 plus and a Samsung galaxy S10 plus. I know I haven't used up my data or hotspot because it says we've used together 86.4 GB

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4 years ago

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formerlyknownas

ACE - Sage

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117.1K Messages

86.4 GB of data use on the phone isn't the same as the hotspot use on each phone.

The limit of your hotspot on each device is 30 gigs. How much hotspot on each phone have you consumed?

(edited)

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4 years ago

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