AT&T Community Forums

Horrible wireless service since 5G showed up

The whole town of Cynthiana, KY has the worst 5G service I've seen. The entire county is horrible. Yet, adjacent counties don't seem to be that way. I live in the Oddville Sunrise Rd area and the 5G towers are constantly handing off signals causing dropped service. 4G was far better in every way. Speed means nothing when it's a short range signal. AT&T refuses to build enough towers to close the gap. Meanwhile, their billing service is always in perfect operation.

Responses

ATTHelp

Community Support

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215.3K Messages

2 months ago

We're here to address your wireless service concerns, joem789. We value you as a long-time customer.

Based on the extent of this conversation, we'd like to carry this over in a DM. Please check your Direct Message inbox (chat icon next to a bell icon in the upper right corner of this page).

In the meantime, we have a few troubleshooting steps we'd like you to try if you haven't already:

Reset your network settings. ~ This will help refresh your connection to the network.
Toggle Airplane mode on and off. ~ This helps sync your device to nearby towers.
Consider using Wi-Fi Calling. ~ This is used when a cellular signal is weak or unavailable.

You can also check out what our community has to say about dropped calls and low signal.

Looking forward to speaking with you.

Carlton, AT&T Community Specialist

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