It is hard to know where to start. First of all I suppose I could start by stating that AT&T employees are clearly trained to follow policy no listen to customer needs. Not only that but they, like comcast have no accountability. I recently have had MAJOR issues with my service, even to the point that I have lost a great chunck of income because of the network issues i've been having. I've been literally told by "customer retention supervisors" that " I can't possibly be having issues because MY HOUSE is covered with service" she actually said I am a liar.
I am shocked at the service I have recieved. AT&T is not providing me with the customer service or the network service I am paying for and no one so far has been willing to do anything about it.
Does anyone know what level of management I need to speak with to get my service cancelled?