Skip to main content
AT&T Community Forums
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.



1 Message

Sun, Jun 16, 2019 5:43 PM

Horrible service with full bars?

For the last month or so, but especially the last s8 active will show full bars of 5e, and I can't even send texts or use the internet. Phone calls are a crapshoot...sometimes I can hear & be heard, other times it's awful. I do the majority of my work from my phone. I can't send invoices, or any type of email about 50% of the time. And it's not local to one area, as I travel constantly. I really don't want to have to go to Verizon, but I need my phone to work so I can work!


Accepted Solution

Official Solution

Brand User

Community Support


127.6K Messages

a year ago

Hello @fairydustcrissy,


We can definitely provide you with some troubleshooting steps for these wireless signal issues that you've been experiencing. We recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. You can also use Wi-Fi Calling from AT&T to talk and text over any active Wi-Fi connection. If you're still having any issues, please use the AT&T Mark the Spot app to report dropped calls, network issues, and receive network improvement notifications. Let us know if this helps.


Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



1 Message

10 months ago

my phone bill was paid twice last month .. and my phone no working .. i have full bars an 4 g but nothing works



7 Messages

9 months ago

I continued having this issue throughout the 5 boroughs of nyc and nassau County NY with both regular AT&T and first net (black sim) with an iPhone XS Max purchased from AT&T. I was a customer since the Cingular days.

It has made me switch to Verizon.

Get started...

Ask a new question