Horrible customer service
I signed up for ATT TV and was told if I didn’t like the service I could cancel within 15-20 days with no penalty. I called on day 15 and was told I really only had 14 days and would be charged $349 to cancel. I have been with ATT for over 20 years! Horrible the way they treated me. The manager named Diamond would not waive the fee. ATT has lost sight of putting the loyal customers first.