Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Check for service outages

AT&T related help: Welcome back

Henderlagen's profile

New Member


1 Message

Sunday, April 16th, 2023 5:22 AM

Has anyone ever had problems with transfer pins

I’ve been trying to switch carriers for months. Att said there was a previous provider with a hold on my number that I’ve had for nearly 40 years. I tried changing to Xfinity and att would not send over my pin. And now again, for a month I’ve been trying to change carriers and att said another carrier has a hold on my number. I’ve been using a temporary number from t mobile for 1 month trying to get to the bottom of this. Then att admitted 3 days ago that the glitch was on there side and should be resolved in 3-5 days. Meanwhile I’ve had everyone calling my old number for work, my children trying to reach me. I’m on location working on a film and I never recieved a message. Yesterday att sends me a bill for 100.00 for 1 month of service. Now I’m sure they will pull the same thing they did with Xfinity. Well we can’t release tge number because you owe use money for a month that I did not have their SIM card in my phone. Is there a federal watchdog I can report this abuse to?

ACE - Sage


118.3K Messages

1 year ago

Att said there was a previous provider with a hold on my number that I’ve had for nearly 40 years.

The FCC doesn't permit a hold.  But they cannot port a number unless it's an active number which means the account has to be in good standing aka your bill has to be paid.   Did you by any chance not pay your previous service provider when you switch to AT&T and have not kept your Bill current with AT&T?  

Only an active number can be ported so yes, you have to continue to pay AT&T, on time to avoid suspension,  in order to keep an active.

If you stop paying for it it either will be suspended or canceled which means you won't be able to take it anywhere.

In order to port a postpaid consumer phone number you have to provide your new service provider with the account number and the port pin which is not the same as your security pin code.  The Port pin is only good for 4 days. So every time you have to attempt a port again you have to acquire a New port pin.

Here's the usual check list for porting. You will note that none of the things on the checklist are controlled by the service provider, they're all up to the user (you)


You indicate you've had the number for 40 years, it may not be portable. It sounds like it predates AT&T which means it may belong to one of those little carriers that AT&T swallowed up. Those small carriers were divided among many different large carriers and some of them cannot have their number ported. Xfinity should have been able to tell you whether or not your number was portable when you asked to do the port in the first place.

   Did Xfinity check portability?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.