C

New Member

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2 Messages

Thu, Nov 12, 2020 10:32 PM

Got a new sim card - NO Service

So i had to get a new sim card because my service was so bad. I went to the store but the they couldn't do it because my direct tv account is connected to my att bill. Spent 5 hours on the phone (that's on top of the 3 at the store) with them and was supposed to also get a call back from advanced technical support with the fix. Of course, none called me back, even though I was promised a callback. surprise surprise - no call back from att. So I went on the chat because I was working and asked there what is going on with my service. The person who I talked to decided to reset my sim or something and completely disconnected my sim. So I went to get a new one since I had no service. paid for it even though none of this is my fault. 

Now I've been on the phone waiting 2 hours to get in touch with technical support - I was told by one of the people on the activation number that my phone is activated....but I still have no service. What is going on ? I can't get an answer from anyone- i only get transferred. Kinda (Edited per community guidelines) brand new phone is just a 1000 dollar paper weight - I keep getting the mm#2 error

ATTHelp

Community Support

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180.2K Messages

1 y ago

Hello, @cquaglietta,

 

Thank you for reaching out to us. If it's a matter of activating the SIM card, it should be able to be activated at your neighborhood AT&T Store regardless. The MM#2 error means it's locked. Did you switch devices recently? Was it with another carrier before coming to AT&T? If so, it may need to be unlocked from that carrier.

 

Have a great week.

 

James, AT&T Community Specialist

New Member

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2 Messages

1 y ago

Fun Fact: If you have a direct tv account linked to your AT&T account that's not possible at a store. I spent 3 hours between 3 different stores. With that Direct TV account on there, you cannot add or get rid of any sort of device - including sim cards to your account. This was confirmed by the 5 other people I ended up with on the phone that day and all the managers I was working with at the stores. 

But thanks to the chat agent (I know it was probably by accident) who ended up locking my sim we know why this was such a pain and virtually impossible.

Someone at At&t should probably look into that.....

ATTHelp

Community Support

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180.2K Messages

1 y ago

We're glad to learn the new SIM card has been activated, @cquaglietta. If we can help with anything else, let us know.

 

James, AT&T Community Specialist

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