Community Support
•
2.5K Messages
Dropped Calls & Low Signal - Solutions From The AT&T Community
Zero Bars and Poor Network Help
Many things can affect your wireless signal, some will surprise you! Learn about what can affect your wireless signal, what you can do to improve it, and how you can let us know about it!
Signal Loss - Is It Us or Something Else?
Environmental Factors - Dead Zones
At my sister’s house, there is one spot where I never get calls or text. If I move 5 feet away from that spot, boom, everything works. Sounds familiar? This is known as a dead-zone and caused by the environment of your surroundings. Unfortunately dead-zones, in homes or offices, are beyond AT&T's control.
Solution:
Move away from dead-zone(s) in your home, near a window or area without electronics.
Consider using Wi-Fi Calling.
Know your surroundings.
Treadmills and Stationary Bikes
I bet you are thinking, seriously? Yes! Almost all electronics emit electromagnetic interference that not only disrupts your wireless signal, but your Wi-Fi signal. The bigger the device, like an elliptical, the more interference it produces. I've seen it firsthand. Did you get a new electronic around the time you started seeing issues?
Solution:
Move away from the electronics.
Check out what the FCC has to say.
Unplug new electronics and test
Phone Damage
Dropping your phone can damage the components inside. This can affect your calls, texts, and internet experience. Having a case is important and I recommend getting one. A drop can also dislodge the SIM card and permanently damage your phone.
Solution:
Purchase a case.
Replace your device with AT&T Device Protection.
Secure the SIM card - Learn How!
Reset the network - it syncs the phone with the towers.
Learn about your devices water-resistance rating.
Network Coverage
If the above did not help or explain the loss of service, check to see if your area has towers or coverage in your area. If it does, or doesn't, you can let us know and Mark the Spot to: report issues, check on network maintenance, and provide feedback on your network experience.
Download Mark The Spot:
Online Device Troubleshooting
If replacing the SIM or resetting the network does not help, troubleshoot your device!
Note: Stores are not able to troubleshoot devices but they can give you options to get another.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Responses
Accepted Solution
Official Solution
ATTHelpForums
Community Support
•
2.5K Messages
3 years ago
Losing your mobile signal is never a good thing! Learn what may be the cause of this and check out the information above!
Need additional assistance?
Mobile Troubleshooting
Ordering, Billing, & Delivery Information
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
0
erinhamilton87
Tutor
•
1 Message
3 years ago
0
Flyncold
Tutor
•
2 Messages
3 years ago
0
ATTHelpForums
Community Support
•
2.5K Messages
3 years ago
Hi @Flyncold and @erinhamilton87,
Sorry to read of the trouble you are having with your signal and service. In this thread, you will find some great information that should help restore your service and help report these issues to our network teams if there is trouble around you.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
0
0
Luay77
Contributor
•
1 Message
3 years ago
Hi,
I have very horrible cell service in my area of Farmington Hills Michigan crossroads of 14 mile and halsted Road. I have reported this to At&t too many times. I have five lines I love AT&T but I cannot bear the cost and the horrible service that I get in my area. Also there’s no LTE coverage at all near my location off 13 mile and haggerty. I just don’t get it it’s 2017 there is still no good reception here will take for AT&T to add a tower nearby.
0
0
Dunnkaroo
Contributor
•
1 Message
3 years ago
I keep having “no SIM card,” happen and I have gone through all the steps to fix it, ie turning on airplane mode for 10 seconds then back off then shutting the phone off and back on, then it just pops up again within a few hours and this has been happening for a couple weeks on my iPhone 6s
0
0
ATTHelpForums
Community Support
•
2.5K Messages
3 years ago
Hi @Dunnkaroo,
Sorry to read of the trouble you are having with your SIM. It sounds like it may be dislodged or damaged. I moved your post into our troubleshooting steps that may help.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
0
0
BFG2012
Contributor
•
1 Message
3 years ago
Has anyone else had an issue with the iPhoneX on at&t network with extremely slow cellular data when not connected to WiFi?
0
0
ATTHelpForums
Community Support
•
2.5K Messages
3 years ago
Hi @BFG2012,
I moved your post to our Low and Weak Signal thread. It has some troubleshooting information that should have resolve the trouble you are having.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
0
0
Moody87
Contributor
•
1 Message
3 years ago
I’m new to Portland, Oregon. There is area which doesn’t have coverage (cascade station), would you please tell me what can I do to get good coverage because I go to that place every day.
Thanks..
0
0
ATTHelpForums
Community Support
•
2.5K Messages
3 years ago
Hi @Moody87,
Thanks for your post. I moved it to our Dropped Calls thread. It has information that will explain why that area you are in is not getting the best signal and what you can do.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
0
0
FoxGarou
Contributor
•
1 Message
3 years ago
What suggestions do you have to boost signal for my velocity to pick up?
0
0
Sheree6
Contributor
•
2 Messages
3 years ago
there isn't any bars,, it drops calls, when I got this Samsung they said my problems were over, I want to go back to my HGT it's not the phone it's the service.
0
0
delmar5
Contributor
•
1 Message
3 years ago
Cell coverage is intermittent and regularly drops calls. My phone shows "no-service" in many parts of the city of Boulder. Are there any plans to improve coverage within the City of Boulder or should ATT customers be switching to TMobile?
0
0
ATTHelpForums
Community Support
•
2.5K Messages
3 years ago
Hi @delmar5, @Sheree6, @FoxGarou,
I move your posts to our Drop Calls & Connectivity thread. You will find answers to your questions, troubleshooting information and ways to report possible signal issues in your area.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
0
0