Dropped Calls & Connectivity Issues - Things To Know From AT&T
Low and Weak Signals - Things To Know
Many things can affect your wireless signal, some will surprise you! Learn about what can affect your wireless signal, what you can do to improve it, and how you can let us know about it!
Signal Loss - Is It Us or Something Else?
Environmental Factors - Dead Zones
At my sister’s house, there is one spot where I never get calls or text. If I move 5 feet away from that spot, boom, everything works. Sounds familiar? This is known as a dead-zone and caused by the environment of your surroundings. Unfortunately dead-zones, in homes or offices, are beyond AT&T's control.
- Move away from dead-zone(s) in your home, near a window or area without electronics.
- Consider using Wi-Fi Calling.
- Know your surroundings.
Treadmills and Stationary Bikes
I bet you are thinking, seriously? Yes! Almost all electronics emit electromagnetic interference that not only disrupt your wireless signal, but your Wi-Fi signal. The bigger the device, like an elliptical, the more interference it produces. I've seen it firsthand.
- Move away from the electronics.
- Check out what the FCC has to say.
Dropping your phone can damage the components inside. This can affect your calls, texts, and internet experience. Having a case is important and I recommend getting one. A drop can also dislodge the SIM card and permanently damage your phone.
- Purchase a case.
- Replace your device with AT&T Device Protection.
- Secure the SIM card - Learn How!
- Reset the network - it syncs the phone with the towers.
- Learn about your devices water-resistance rating.
If the above did not help or explain the loss of service, check to see if your area has towers or coverage in your area. If it does, or doesn't, you can let us know and Mark the Spot to: report issues, check on network maintenance, and provide feedback on your network experience.
Download Mark The Spot
Online Device Troubleshooting
If replacing the SIM or resetting the network does not help, troubleshoot your device!
Note: Stores are not able to troubleshoot devices but they can give you options to get another.
ChrisZ, AT&T Community Specialist
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.