Coverage in Vernon CT
[Edited for privacy.]
The voice coverage map shows "Moderate" coverage around this address, yet I am unable to make or recieve any phone calls from within, or outside, the building. Roughly 1 out of 3 text messages make it in or out until I'm about a quarter mile away. I'm using an LG/Google Nexus 5 with the newest 4.4.3 OS and patches.
Should this be marked as a No Coverage zone or is there a possible issue with the tower(s) that should be providing coverage to this nursing home and surrounding area?