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psklenar's profile



1 Message

Tuesday, June 17th, 2014 12:32 PM

Coverage in Vernon CT

Specifically ...

Vernon Manor

[Edited for privacy.]



The voice coverage map shows "Moderate" coverage around this address, yet I am unable to make or recieve any phone calls from within, or outside, the building.  Roughly 1 out of 3 text messages make it in or out until I'm about a quarter mile away.  I'm using an LG/Google Nexus 5 with the newest 4.4.3 OS and patches.


Should this be marked as a No Coverage zone or is there a possible issue with the tower(s) that should be providing coverage to this nursing home and surrounding area?


Thank you,


Former Community Manager


10.4K Messages

9 years ago

Hello psklenar,


Moderate means there might or might not coverage, kind of a hit or miss. Coverage maps are not exact, they're estimated based on tower locations and the landscape. I looked at your location and seeing how it's a relatively small spot of moderate coverage surrounded by good coverage, it's most likely due to your geographical location and the landscape. AT&T offers a device called Microcell that can act as your personal mini tower at home, that might be a good option for you. You can learn more about it here.


Thank you,


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