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Fita's profile

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1 Message

Wednesday, December 14th, 2022 1:27 AM

Cellphone not able to call/receive calls

Cellphone has been done since Sunday.  Is there a cell tower problem.  I live in Rosemead, CA


Community Support


210.2K Messages

3 months ago

We know how important it is to stay connected so let's help you get back to making and receiving calls Fita


First, you will want to check here for our Coverage Map to make sure you have service in your area at this time.


Network issues, including dropped calls, failed call attempts, and poor call quality can occur for a number of reasons, including but not limited to:

  • Gaps in network coverage
  • A geographic obstruction, such as a mountain and tall trees 
  • A type of building construction

Second, turn off your device and turn it back on after 15 seconds to reset your device and reset your network settings to refresh your network. Go to Settings > General management > Reset > Reset network settings.


You can also learn how to Troubleshoot When You Can’t Make or Receive Calls.


You may also visit our Wireless Support tool for step by step troubleshooting help. Click Can't call out and follow the prompts.


We hope this information helps. Please feel free to reach back out to us for further assistance.


Rasheedat, AT&T Community Specialist

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