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Cell Tower problems - 95825 zip in Sacramento (Near Howe and Fair Oaks
We are getting terrible audio problems with our cell phones when we are at home. Problem is new and severe. We both work at home so it has MAJOR consequences as we cannot work.
Can you fix it? Has anyone else been affected by this?
Thank you so much for any suggestions or improvements.
We are desperate.
ATTHelp
Community Support
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231.4K Messages
2 years ago
We are here to help with your audio concerns on your devices while at home, @Darrowlan.
We understand how important it is to have good service to stay connected while working from home. We did take a look at the coverage in the area using the information you provided, and we did not see any outages or known issues.
We understand the urgency of needing this fixed, but before we can provide you with our next best steps, we need some additional information.
In the meantime, you can use Wi-Fi Calling to help stay connected. You may also visit our Wireless Support page, scroll down to Connection, click Phone Calls > then follow the prompts for step-by-step troubleshooting help.
We do look forward to your response to help get this resolved for you.
Clarissa, AT&T Community Specialist
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