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Darrowlan's profile

New Member

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1 Message

Fri, Sep 23, 2022 12:22 AM

Cell Tower problems - 95825 zip in Sacramento (Near Howe and Fair Oaks

We are getting terrible audio problems with our cell phones when we are at home. Problem is new and severe.  We both work at home so it has MAJOR consequences as we cannot work.

Can you fix it? Has anyone else been affected by this?

Thank you so much for any suggestions or improvements.

We are desperate.

ATTHelp

Community Support

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203.7K Messages

2 months ago

We are here to help with your audio concerns on your devices while at home, @Darrowlan.

 

We understand how important it is to have good service to stay connected while working from home. We did take a look at the coverage in the area using the information you provided, and we did not see any outages or known issues. 

 

We understand the urgency of needing this fixed, but before we can provide you with our next best steps, we need some additional information. 

  • What is the make and model of your device? This will help us find personalized troubleshooting steps.
  • When did this start happening? This will give us a timeframe to help determine what is causing this concern.
  • What are you experiencing with the audio of your calls? Is it static, cannot hear the caller at all, dropped calls, not ringing, caller cannot hear you? This will help us with our next steps. 

In the meantime, you can use Wi-Fi Calling to help stay connected. You may also visit our Wireless Support page, scroll down to Connection, click Phone Calls > then follow the prompts for step-by-step troubleshooting help.

 

We do look forward to your response to help get this resolved for you. 

 

Clarissa, AT&T Community Specialist 

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