Community Support
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Cell Tower Outage – Learn if there is a mobile or wireless phone outage in your area
Solutions & Things to Know from AT&T Regard Your Service
Is there an outage or something else going on?
Checking for an outage is easy, all you need to do is enter the address of your current location.
- Sign in to AT&T's Outage Information site or enter your address to check for possible issues in your area
Network Coverage
Did you just arrive in a new location? Are you camping? In the middle of nowhere? If the above did not help or explain the loss of service, You can see if there are towers or coverage in your area with AT&T's Coverage Map.
Learn how to fix your phone without calling in
Sometimes fixing your phone is as easy as turning it off and turning it back on. Or, you can also toggle Airplane Mode on and off. Check out more solutions below.
It could be a simple fix |
Is it the building you are in? |
Is it your SIM? |
Poor or no service? |
| Toggle AIrplane mode | Some buildings do not allow phone signals. |
Take it out and reinsert it. |
Reset your network |
| It will resync you to the AT&T network | Learn what you can do to combat this. | Sometimes it is dislodged after a drop. | Recommended only after performing the steps prior. |
- If replacing the SIM or resetting the network does not help, troubleshoot your device!
Note: Stores are not able to troubleshoot devices but they can give you options to upgrade. You can also view new devices at our Shop page.
Other Things to Consider
- If you dropped your phone, it may be damaged and the reason for your loss of service
- Your home or office could be the source of interference
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
2 years ago
Do you think you are in an outage? Check the information above to learn how you can check and for other information why your phone may not have a signal.
ChrisZ, AT&T Community Specialist
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