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thangho's profile

New Member

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4 Messages

Friday, June 30th, 2023 4:56 PM

Cell Tower Issue - Horrible Data Speed - Please ESCALATE and FIX ASAP

This needs to be escalated to get fix ASAP real bad. I am to the point to switch carrier.

I communicated with Marilyn (AT&T Community Specialist) via PM for 2 weeks. Although she spent a lot of efforts helping, none is help. She mentioned an outage was in the area, then confirmed it fixed. But the issue never fixed. I get a new sim card, it doesn't fix it. Everyone in my building who uses AT&T have the same issue.

I get 2 bars out of 4. Regular call/ SMS message is fine but cellular data speed is horrible, super slow (<2 mbps measured consistently) , almost none since the past weeks. This started to happen 4 weeks ago.

Only in the area where I am at, It worked great if I go to the other side of town which I bet I pick it up from different cell tower.

Issue Location

N 6th St, Fort Smith, AR 72904

Same issue in the mapped area (Attached). Red rectangle is the area that having issue. I measured my speed different points on the red lines. Same issue.

I also attached the latest screenshot of the signal strength measured by Field Test mode on my iPhone 12 Pro. It's a bad numbers.

Community Support

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232.4K Messages

11 months ago

Hello, @thangho. We understand how frustrating it must be that you've continued to experience low data speeds in your area. Let's get to the bottom of this.

We'd like to bring you into a DM to look over your account and get your concerns escalated to the proper team. Please check the bell icon in the upper right-hand corner next to your avatar and shoot us a response! We look forward to meeting you in that DM to do a little more digging!

Thank you so much for participating in AT&T Community and Forums!

Kiara, AT&T Community Specialist

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