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New Member

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2 Messages

Mon, Jul 20, 2020 5:44 AM

Cell service weak

I have been an AT&T customer for over 16 years when I switched from Sprint due to lack of coverage in Maine. Coverage at our house has always been “weaker.” But in the past year coverage has gone from weak to at times non-existent.

 

We do not have landlines (neither cable nor phone) to our house so switching to WiFi is not an option. 

I teach and this spring needed to teach virtually. At first, I had to drive to a nearby school to use their WiFi, then near the end of the school year I received a Verizon Hotspot that works well enough to have Zoom calls (though I still can’t share my screen.)

 

There are days when I leave my house in the afternoon for errands, drive 5 miles into town, and receive hundreds of missed emails and many missed messages and calls. 

Other locals are also complaining about the service (from our Facebook group). One said she contacted AT&T and was told the nearest tower was “degraded.”  What does this mean? Will it be fixed soon?  

 

I like be a loyal customer and I don’t like change. But Verizon seems to be a bit more reliable. And even if it costs more, The service has to work right?  Otherwise, what is the point?  We have 4 (soon to be 5) phone with AT&T and one iPad. And we have the “unlimited” plan. Cell service and Internet service runs us over $350 a month. 

Any guidance would be useful. But please don’t tell me to use WiFi calling or to toggle airplane mode. I’m pretty much over that as a fix...  we currently toggle between 4G and LTE to “jump start” the connection but it hasn’t been working lately. 


We are ready to try Verizon or USCellular. Both seem to have better service. But before we switch, I want to know if there is a possibility that the “degraded tower” will be fixed in the next month.

 

Thank you. I appreciate anything you can tell us.  

Responses

Brand User
ATTHelp

Community Support

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133.3K Messages

2 months ago

Hello @Jaceylynn9,

 

We'd be more than happy to take a closer look into these issues that you've been experiencing with the wireless service in your area.

 

Would you kindly provide us with the zip code for the specific area that you're referring to, so that we can investigate this further?

 

We look forward to hearing back from you soon.

 

Sean, AT&T Community Specialist

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New Member

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2 Messages

2 months ago

Our zip is 04097. 

New Member

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4 Messages

2 months ago

Don't count on it.  Longevity and loyalty are unrecognized qualities in this field.

After wrangling (verbally after being very compliant and nice because like you, l thought 45 yrs might carry a lttle weight) with multiple agents when our cell service stopped cold 2 weeks ago,  the realization that AT&T is in business to make money today and yesterday's  payments are in the bank.  There seems to be NO code of providing dependable consistent service to those who helped build the communication giant rather cash in on today's addiction to cell phones by younger generations who seem to have grown phone appendages at the end of their hands. Strike now while people are consumed with newest, best, fastest.

All we can do is file a complaint with the FCC.  The FCC will not handle individual complaints but they definitely look for trends and proof that the providers are not honoring contracts, not giving solid helpful support and not practicing accurate billing when services are interrupted by their own practices.

You can file billing errors in small claims court with your contract and AT&T bills.

Hometown judges seem to take a hard stand against business giants bullying folks.  Good luck to us, everyone, as we stand tall for what's right, what's just.

New Member

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1 Message

2 months ago

Also live in 04097 with AT&T and agree reception has gotten terrible. I called and they said they hadn’t received any other complaints, recommended we use WiFi calling, and the ticket came back and said there were no issues. Switching to Verizon later this week. 

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