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Contributor

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1 Message

Thu, Oct 11, 2018 4:57 PM

Cell coverage in Puerto Rico.

Traveling to Puerto Rico.  Will I be able to call and text both within Puerto Rico and back to the 48 US states?  Does it require an add-on plan?

 

 

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Brand User
ATTHelp

Community Support

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140.2K Messages

2 years ago

Hello @Haukcell.

 

Puerto Rico and the U.S. Virgin Islands are part of our domestic coverage area, so your regular plan will apply. You can see the details of coverage in the cities you are going to with our Wireless Coverage Map. Thanks for reaching out to us on Forums!

 

Dawn, AT&T Community Specialist

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lizdance40

ACE - Sage

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79.4K Messages

2 years ago

@Haukcell

All 50 US states, the commonwealth of Puerto Rico, and US Virgin Islands are all domestic coverage.

This assumes you don’t have an antique regional plan.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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Constructive

Employee

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15.8K Messages

2 years ago

Keep in mind that service may be minimal as they are slowly rebuilding after the hurricane. next door neighbors mom and dad live there and they have to walk about 10 miles from their home to get cell service  at least thats how it was a couple months ago

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Contributor

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1 Message

a year ago

Does anyone know if the above post is still accurate? I was just on AT&T chat and the agent told me I had to either buy a monthly international plan on $10/day International plan for Puerto Rico? Daughter is traveling there for two weeks in a few days and I need to know if she can use her phone or not.

sandblaster

ACE - Expert

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44.2K Messages

a year ago

@dluttrell The agent was wrong. The above posts are still accurate, ATT provides service in Puerto Rico.

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lizdance40

ACE - Sage

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79.4K Messages

a year ago


@dluttrell wrote:

Does anyone know if the above post is still accurate? I was just on AT&T chat and the agent told me I had to either buy a monthly international plan on $10/day International plan for Puerto Rico? Daughter is traveling there for two weeks in a few days and I need to know if she can use her phone or not.


We have seen post from people who were told Alaska and Hawaii required a roaming plan.  As in the solution post, unless you have a very old regional plan, You are not roaming.   

   I do recall a post not long ago where a customer had a very old ‘northeast’ plan.  He was charged for roaming in California and Hawaii.  

If you’re still concerned, read your bill and tell us what your plan name is.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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