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Contributor

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1 Message

Thu, Oct 11, 2018 4:57 PM

Cell coverage in Puerto Rico.

Traveling to Puerto Rico.  Will I be able to call and text both within Puerto Rico and back to the 48 US states?  Does it require an add-on plan?

 

 

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Accepted Solution

Official Solution

Brand User
ATTCares

Administrator

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107.6K Messages

2 years ago

Hello @Haukcell.

 

Puerto Rico and the U.S. Virgin Islands are part of our domestic coverage area, so your regular plan will apply. You can see the details of coverage in the cities you are going to with our Wireless Coverage Map. Thanks for reaching out to us on Forums!

 

Dawn, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

lizdance40

ACE - Sage

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69.4K Messages

2 years ago

@Haukcell

All 50 US states, the commonwealth of Puerto Rico, and US Virgin Islands are all domestic coverage.

This assumes you don’t have an antique regional plan.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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5.9K Messages

2 years ago

Keep in mind that service may be minimal as they are slowly rebuilding after the hurricane. next door neighbors mom and dad live there and they have to walk about 10 miles from their home to get cell service  at least thats how it was a couple months ago

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

7 months ago

Does anyone know if the above post is still accurate? I was just on AT&T chat and the agent told me I had to either buy a monthly international plan on $10/day International plan for Puerto Rico? Daughter is traveling there for two weeks in a few days and I need to know if she can use her phone or not.

sandblaster

ACE - Expert

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34K Messages

7 months ago

@dluttrell The agent was wrong. The above posts are still accurate, ATT provides service in Puerto Rico.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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69.4K Messages

7 months ago


@dluttrell wrote:

Does anyone know if the above post is still accurate? I was just on AT&T chat and the agent told me I had to either buy a monthly international plan on $10/day International plan for Puerto Rico? Daughter is traveling there for two weeks in a few days and I need to know if she can use her phone or not.


We have seen post from people who were told Alaska and Hawaii required a roaming plan.  As in the solution post, unless you have a very old regional plan, You are not roaming.   

   I do recall a post not long ago where a customer had a very old ‘northeast’ plan.  He was charged for roaming in California and Hawaii.  

If you’re still concerned, read your bill and tell us what your plan name is.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.