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Pharis1's profile

New Member

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5 Messages

Wed, Jun 29, 2022 3:27 PM

Can’t make or receive calls

I’m roaming on AT&T with a 4g from kenya. It was working well last year.  I recently received their message. “Welcome, you are roaming on AT&T. Due to network technology compatibility, traditional voice calls will not work.   Please use data, SMS, and app-based calling” some help please

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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58.8K Messages

2分前

Your phone may be 4G for data, but it is 3G for voice. There is nothing you can do to your current phone to make it compatible. The only way is to switch to a compatible phone.

sandblaster

ACE - Expert

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58.8K Messages

2分前

What help do you think you need? Bottom line, your phone can no longer make or receive calls on ATT because of the 3G network shutdown. You are fortunate your phone is still allowed to roam at all. You either get a supported phone or “use data, SMS, and app-based calling”.

New Member

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5 Messages

2分前

okay, though I’ve 4g network not 3g network, is there way I can make my network technology compatible again so that I can make and receive direct calls like before?

Constructive

Employee

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28.7K Messages

2分前

your phone is no longer compatible on the at&t network as of 2/2022 

New Member

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5 Messages

2分前

I’m using Samsung s22 ultra, I can send and receive direct messages but still I can’t make and receive direct calls

Constructive

Employee

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28.7K Messages

2分前

I’m using Samsung s22 ultra, I can send and receive direct messages but still I can’t make and receive direct calls

correct its not going to work on at&t 

New Member

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5 Messages

2分前

Is there any other service that offer cheap roaming rate like AT&T 

New Member

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5 Messages

2分前

That I can make direct and receive direct

ATTHelp

Community Support

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196K Messages

2分前

Hello @Pharis1, we're here to help you with your AT&T device not making or receiving calls.

 

Thank you @Constructive for the help.

 

Learn how to call and text internationally.

Let’s meet in a Direct Message to discuss why you can't make or receive any calls on your device. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime you can get help with dropped calls and network issues using our Coverage map.

 

Let us know if the information provided is helpful for you.

 

Danielle, AT&T Community Specialist

 

 

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