
New Member
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2 Messages
Can't make or receive calls but data works
Multiple people, including myself have not been able to make or receive phone calls all day. Data works and text works but we can't make a single phone call.
I am in Macomb, Michigan.
I have between 1 and 2 bars of service.
Accepted Solution
Official Solution
ATTHelp
Community Support
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215.4K Messages
11 months ago
Hello @justin0501, we are here to help with your connection.
First we'll need a few more details, such as the exact phone you have and the ZIP code you're located in. This will enable us to provide you more assistance and to check the towers in your area.
To Resolve:
Once complete, please ensure you power your phone off and back on to establish a fresh connection with the network.
You can also try our AT&T Troubleshoot & Resolve, select your device from the list, and then choose Phone Calls under Service/network issues.
If it’s still not fixed after following those steps, I recommend using our Wi-Fi Calling service. This will enable you to have service as long as you are connected to your home Internet. Not all devices are yet compatible, but the most popular ones are! If the problem is an outage, it’s typically resolved within 24 to 72 hours, and rest assured our engineers are working on it diligently!
We look forward to hearing back from you and getting this resolved!
Mellira, AT&T Community Specialist
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ATTHelp
Community Support
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215.4K Messages
11 months ago
We'll be happy to help get you connected again @justin0501.
There are two measures we can begin with:
If this doesn't work for you, we'll need a few more details, such as the exact phone you have and the ZIP code you're located in. This will enable us to provide you more personalized guidance and to check the towers in your area.
We look forward to hearing back from you and getting this resolved!
Darais, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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107.4K Messages
11 months ago
On what phone models?
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justin0501
New Member
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2 Messages
11 months ago
It's not my phone, it's the service in the entire area. Multiple people with many different models of phones, Androids, iPhones, ect are having the same problems.
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