
New Member
•
3 Messages
Can't make or receive calls but data works
Hello,
I have a Samsung s9.
I have a prepaid connection.
I cannot make or receive phone calls. Data works and text works but we can't make a single phone call.
Could anyone please help?
Accepted Solution
Official Solution
ATTHelp
Community Support
•
225.6K Messages
2 years ago
Hey there, @be2704! We want to help you resolve the inability of your Samsung Galaxy S9 to make and receive phone calls.
On February 22, 2022, AT&T phased out 3G network. If the exact make and model of your device isn't found among those tested and approved to work on our network, you may need to swap or upgrade to a new one. Here's how to get started:
Upgrade your AT&T Wireless device
Talk and data services will only work for AT&T Wireless phones and devices that support at least 4G LTE and HD Voice. Here’s how you can replace your device:
Don’t want to replace your phone? Make sure you cancel any lines you don't use.
Upgrade your AT&T PREPAID device
Talk and data services will only work for AT&T PREPAID wireless phones and devices that support at least 4G LTE and HD Voice. Here’s how to upgrade an AT&T PREPAID device:
Have session-based pricing for a data-only device? Your data-only device will only work if it supports 4G LTE speeds and higher.
If your device's model number is found, view the FREQUENTLY ASKED QUESTIONS and click Will my phone automatically work if it supports HD Voice? There, you will find these instructions:
Your phone will work if the HD Voice feature is turned on. If you can’t make or receive calls, or you’re having trouble accessing data, check out the VoLTE or LTE status of your phone. Here’s how:
Give this a try and let us know how this works for you. Thank you for contacting AT&T Community Forums.
Lar, AT&T Community Specialist
0
0
be2704
New Member
•
3 Messages
2 years ago
I have Samsung SM G960U1
0
0
be2704
New Member
•
3 Messages
2 years ago
I could not upgrade online - Is this a trick to sell new phones? I had this phone for several years.
0
0
ATTHelp
Community Support
•
225.6K Messages
2 years ago
Hi be2704! We are here to help you upgrade your device!
First, if your device is an AT&T device, it is on the approved list and requires a software update to work on our network after the 3G sunset. To update your device software, swipe down the Notification bar>Settings>Software update>Check for updates.
If your device is an unlocked phone, check out the service capabilities to ensure that your device will work on our network. HD Voice is required for voice calls.
For Prepaid customers, check out our available Prepaid devices, installment plans are not provisioned with Prepaid accounts. You can also navigate to shop to check out the available device offers we have.
Let us know if this worked for you! Thank you for reaching out to the AT&T Community Forums!
Rhoda, AT&T Community Specialist
0