Can’t accept collect calls from jail
I have a loved on that’s incarcerated and I use global Tel link to accept their prepaid calls. Calls have been working fine now all of a sudden I can’t accept calls from the facility he’s calling from. The calls are not coming to my phone at all. When he calls it seems as if I’m ignoring the call. I’ve tried to contact global Tel link, they’ve reset my account multiple times and told me to contact AT&T to make sure there aren’t any blocks on my account. I called them and no blocks are on my account and they’re telling me I should be able to receive the calls. Basically I’ve been sent on a run around from both companies. Anybody have any Similar problems and if so what did u to do fix the problem? Help !!!