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1 Message

Wed, Mar 6, 2019 8:15 PM

Cannot make call when my Note 9 show 5G symbol

Hi everyone,


Just got a weird issue with my note 9. When 5G symbol appears, I can use data, text message, but can NOT make and receive calls. (I know my Note 9 doesn't support 5G and I hate the way ATT force my phone to show 5G symbol)

Tried to search around forums and Internet but no luck. Anybody have same issue like this?



Accepted Solution

Official Solution

Brand User

New Member


120.8K Messages

a year ago

Good @vuquang,


Allow us to lend a helping hand. Try resetting the network settings on your device. From the home screen, swipe down from the Notification bar then select the Settings icon > scroll to and select General management > ResetReset network settingsResetReset


If that does not help, try walking through some troubleshooting steps in our Troubleshoot and Resolve tool. Just select your device and the issue that you're experiencing. Thanks for reaching out to us.


Makaela, AT&T Community Specialist.

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