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Concetta's profile



1 Message

Monday, April 24th, 2017 12:41 AM

Canadian add on to AT&T stopped working

I'm with WIND/FREEDOM in Canada. Canadian add on to AT&T stopped working 3wks ago. Comp can't find problem. Sent me a new SIM card. Still no connection.

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231.4K Messages

7 years ago

Good afternoon @Concetta!


I am so sorry to hear you have been having issues with your service lately. I definitely understand wanting to be able to correct this in a timely manner. I would be more than happy to assist!


If you currently have a different provider, I would strongly recommend reaching out to them for any issues or trends they may be experiencing. They would be able to answer any current questions you may have about your service. If you do have AT&T services for your cellular phone though, I would be more than happy to answer any questions you may have.


I’d like to gather a little bit more information from you. In order to do so, I’ll be sending you a private message via your Forum’s Inbox. This will be arriving shortly after this post, and will be located in the top right hand corner of  your screen.


I look forward to hearing from you so we can get this taken care of. Have a fantastic rest of your day!


Austin, AT&T Community Specialist

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