Contributor
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1 Message
Calling, texting, mms, & data NOT working. Using AT&T SIM card in Samsung Galaxy J7 (Verizon phone)
I am using my AT&T SIM in a Samsung Galaxy J7 V (from Verizon). When I got it I changed the APN Settings using what is provided on AT&T's website. It was working fine for about a week and then a text message wouldn't send, couldn't receive messages, or use mobile data. I tried doing a reset on the phone and re-entering the AT&T APN Settings. About Phone section in settings has my phone number, phone says network connected. Still NOTHING.
Why did it randomly stop working and WHAT DO I DO?
* Phone Model Number: SM-J337V
* SIM Card Status:
Network: AT&T
Signal Strength: -77dBm 18 asu
Mobile Network Type: UMTS
Service state: In Service
Roaming: Not roaming
Mobile Network State: Connected
* APN Settings:
Name: NXTGENPHONE
APN: NXTGENPHONE
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Authentication Type: None
APN type default,mms,supl,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
Mobile virtual network operator type: none
* Network Mode: Preferred network mode: LTE/GSM/UMTS
* Network operators: AT&T
ATTHelp
Community Support
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221.1K Messages
5 years ago
Hi @kgissandaner
Thank you for reaching out to us today. Since you've already trying re-entering the APN settings and resetting your device, your best bet is probably going to be visiting an AT&T store to let a tech look at your phone in person. However, you can also try using our troubleshooting diagnostic tool.
Darais, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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110.8K Messages
5 years ago
The SM-J337V model comes back as the J3, not J7. That phone made for Verizon doesn’t have bands 12/17 for LTE which is the primary band for AT&T data. This would certainly effect all the systems you mention.
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