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2 Messages

Fri, Apr 3, 2020 7:50 PM

breaking up on phone calls, how fix?

My wife and I are both experiencing poor call performance in our home. Clients/colleagues saying "sorry, you're breaking up"...How diagnose and fix?

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Brand User
ATTHelp

New Member

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120.3K Messages

2 months ago

Poor call reception can be a hassle, @bkwilspbwils!

 

Let's look into that for you. We just need to know more about your experience.

  • How is the signal strength on both devices?
  • Does this occur only when you're communicating with clients/colleagues over a conference call or individually?
  • Does this occur when in contact with any other number besides clients/colleagues?
  • Are you using cellular data or Wi-Fi for phone calls?

If you haven't already, try resolving your experience by restarting your devices simply by powering them completely off then on again.

 

Also, use our Device Support tool to check whether your device is updated with the latest software. Just select the make and model of your device then select System then Software Version.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

@ATTHelp

2 bars.

Individual (regular) phone calls.

We have experienced “you’re breaking up” on nearly all phone calls. Needing to move away from home office to other rooms to get good signal. Locations where this has not historically happened. Something feels changed.

Yes had WiFi slider to “on”.

I have restarted multiple times.

Thanks!

Paul

Brand User
ATTHelp

New Member

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120.3K Messages

Thank you for the reply, @bkwilspbwils!

 

Try making phone calls by putting your devices in Airplane mode and then turn on Wi-Fi service to use Wi-Fi Calling. Be advised that calls drop if you lose Wi-Fi coverage with the phone in Airplane mode.

 

Also, download and install AT&T Mark the Spot app which not only sends detailed reports of your network coverage experience but sends notification of network improvements in your area. The app's also available at your favorite app store.

 

We hope this helps.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Rscarol

Scholar

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156 Messages

2 months ago

try turning LTE on or off. Maybe you get a better non-LTE reception.

Try turning WiFi calling on. If you have WiFi maybe it’s better. Maybe it’s the problem. Could go either way so try both ways.

Finally, see if you have good outdoor coverage. Modern glass buildings as well as old plaster walls are terrible for signal.