Check for service outages
nmidude77's profile

Mentor

 • 

30 Messages

Thursday, July 19th, 2018 1:12 PM

Bouncing from near no signal to 3/4 signal strength

My device keeps bouncing from 1 bar (no service sometimes) to 3 bars (about 3/4 strength). dBi -117-120 when 1 bar, around -103 on 3 bars. When it is on 1 bar I can pull 20Mbps but pretty much no upload speed. When on 3 bars I only pull 1-2Mbps but upload goes to around 5Mbps. Is this normal? I'm assuming I am bouncing between two different towers? Thoughts?

ACE - Expert

 • 

23.9K Messages

6 years ago

yelp your bouncing towers...  If you have a android phone download LTE discovery and it will tell you which bands your hopping between.

Mentor

 • 

30 Messages

6 years ago

The device I am using is a ZTE home phone and internet device so no way to check bands. All I can see is the dBi jump all over the place when it switches, it was doing it really bad last night, seemed every 5 minutes it would bounce. Really screws up the data when you are trying to do things like stream...

ACE - Expert

 • 

23.9K Messages

6 years ago


@nmidude77 wrote:

The device I am using is a ZTE home phone and internet device so no way to check bands. All I can see is the dBi jump all over the place when it switches, it was doing it really bad last night, seemed every 5 minutes it would bounce. Really screws up the data when you are trying to do things like stream...


I have yet to see one of those home phone things work like its suppose to.  My neighbors have one and its junk we get a perfect signal on my hotspot and cell phones but they cant pull a signal.

Mentor

 • 

30 Messages

6 years ago

Yeah I ordered some external antennas to see if that helps any. They should
be here today so I can do some more testing this weekend...

Mentor

 • 

30 Messages

6 years ago

So it's not the box, the antennas did nothing, it is straight up throttling. I give up, going back to Verizon....

ACE - Expert

 • 

23.9K Messages

6 years ago


@nmidude77 wrote:

So it's not the box, the antennas did nothing, it is straight up throttling. I give up, going back to Verizon....


@nmidude77

 

its really not throttling as they would put you way lower than 5mbps..  What your seeing is a tower with a higher load and less bandwidth into the tower.  Then you pick up a tower that has better bandwidth and it goes up but its farther away so it wont stay locked.  Your just in one of those bad areas is the bad thing.  Don't blame you for leaving.

Mentor

 • 

30 Messages

6 years ago

They do put us way lower than 5Mbps, sometimes (more often than not in the
evening) we struggle to hit even 1Mbps, no matter what tower we are on as I
can watch the dBm fall and go back up when it switches towers. IDK, it
could be just crappy towers out here but I do know Verizon is good...

Mentor

 • 

30 Messages

5 years ago

Further testing does indeed put the blame on the towers. We used over 100GB of data, went on vacation and were in an area where we were pulling 60Mbps+! I need to find a way that I can lock onto the better tower as every time, 1 bar=20+Mbps, 3 bars=2Mbps at best. Also, while connected to distant tower, uploads have gotten better to be around 5Mbps. Uploads on more local tower are around 5Mbps as well. Could there be an issue with the tower or is it just a crappy, old outdated tower?

ACE - Expert

 • 

23.9K Messages

5 years ago


@nmidude77 wrote:

Further testing does indeed put the blame on the towers. We used over 100GB of data, went on vacation and were in an area where we were pulling 60Mbps+! I need to find a way that I can lock onto the better tower as every time, 1 bar=20+Mbps, 3 bars=2Mbps at best. Also, while connected to distant tower, uploads have gotten better to be around 5Mbps. Uploads on more local tower are around 5Mbps as well. Could there be an issue with the tower or is it just a crappy, old outdated tower?


Or the tower just has that much load or a small backhaul into the tower.  Try a speed test at 3am and see what you get.  You have to think ATT is not worried about data speeds they are worried about calls and texts then data..  That is why they don't guarantee speeds.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.