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Contributor

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Mon, Sep 22, 2014 7:21 PM

Best Customer Service EVER with Tasha Robinson, Technical Support

Kudos go out to Tasha R in Technical Support.  When I was unable to get help elsewhere and was told by one AT&T employee I should just get another provider, Tasha R stepped up and patiently and courteously spent at least an hour and a half with me on the phone to resolve our problem.  She then followed up with me today to let me know all was well and I should be back in service in just a few days.  We have been AT&T customers/Cingular for many, many years and hated to think that just a 5 mile move in the community would cause us to have to replace all 4 lines we carry with another carrier.  

 

Again many, many thanks to Tasha R, she may in Technical Support but she also is a wonderful customer service employee.

 

😄  Karen Lowe

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

 

 

 

Responses

ms_unicorn

Former Employee

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4.9K Messages

6 years ago

Hello, yomama72189!

 

Thanks for posting. We love hearing about our customers' positive experiences with our reps, and I will be sure to pass along your comments. If you have anything to add, please let me know via private message.

 

In the meantime, I hope we continue to see you around the forums!

 

-Mariana

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