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Mon, Sep 28, 2020 7:41 PM

Bad Service

I live  in Florida just south of Tampa.  I have had the  worse service with ATT sense moving here.... I have been a customer sense the day of "the phone in a bag"  .. so yes very long time.  I never had a problem when living in Michigan.  I moved here, I even brought the M-cell to try and help.  I will have full bar  with that and still have horrible  phone calls.  Most times people can't hear me, other times we all sound like robots....  I have been waiting for all the contracts on my bill (3 lines) to finish up and have been looking to change to Verizon.    The other day we got a message saying "OH great  news,  you can  probably be  able to not use your M-cells anymore our service is that much better!"  Really???   I have NO bars  when I unplug that so how  can you say our service is so much better?   Between that bad reception and ALL the unwanted calls  I am so ready to just change.   Yes my list blocked list  is MILES long!    If you can tell  my things will be getting better in the next few months then I will hold off changing..  but  if not I will have to say good by to ATT after more then 30 years! 


Brand User

Community Support


136.7K Messages

24 days ago

Hello @darlenesalo,


Thank you for your concern.


We're are sorry to hear about your coverage experience.


We don't want you to leave.


Here are some helpful tips:

  • We offer WiFi Calling for compatible devices. This features connects with WiFi network which allows customers to make and receive calls while experiencing interference's with cellular service.
  • We provide a Troubleshooting and Resolve Tool. This tool provides guided steps that identifies devices technical concerns and can result in quick fixes.  
  • Also, we offer a app called Mark the Spot. This app allows customers to report dropped calls, network issues, and provides feedback on network experiences.

Please provides us with your zipcode and we will check the towers in your area.


Let us know if these resources are helpful.


Jonye, AT&T Community Specialist

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