Learn how you can get the iPhone 13 now!
danaj33's profile

Contributor

 • 

1 Message

Sun, Jul 9, 2017 6:28 PM

Bad reception since 6-months ago with LTE and iPhone 6

At the beginning of this year, my iPhone had great reception where I teach at City College of San Francisco. In the same building where I have had exemplary reception for years, I now have NO SERVICE most of the time. Once in awhile I get one bar. I'm in urban San Francisco where you should have stellar reception. What has changed?

ATTHelp

Community Support

 • 

171.5K Messages

4 y ago

Hi @danaj33

 

Welcome to the AT&T Community Forums! I hope your day was enjoyable in San Francisco today.

 

Not being able to have service at work is a concern. I am more than happy to get the iPhone 6 working well at this location once again.

 

Please start by using our great AT&T Troubleshoot and Resolve Tool. For best results please click Log in to get a more personalized fix to the issue. Please select Apple, then select iPhone 6. On the next page scroll down and select Phone calls to start the steps to fix the issue.

 

I also recommend setting up Wi-Fi Calling using the steps on this page. Wi-Fi calling will prevent service interruptions in situations where network signal is attenuated by buildings or other objects.

 

I hope you find this helpful. Have a wonderful evening!

 

Daniel, AT&T Community Specialist

 

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.