New Member
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2 Messages
Bad coverage has gotten much worse
Using Samsung J7 (2016) and Samsung J7(2018) phones - one with Android 8.1.0 and the other with Android 9
Wifi Calling does not appear anywhere on the phone under any setting or option. Signal strength is pretty much non-existent. Maybe if you hang out the window and wiggle your left toe, you might get to place a call, but it will almost certainly disconnect within seconds.
This was NOT the case until the last couple of days. There were times when the coverage would be shabby, but never as bad as this.
This is in the area where PA/DE/MD come together.
ATTHelp
Community Support
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231.5K Messages
4 years ago
Hello @dovign
Thank you for reaching out about your coverage so we can take a closer look into what's going on!
Shoot us your zip code so we can start by looking into the area.
In the meantime, check out more details on our Wi-Fi calling and if your device and plan qualify you for the feature.
Was your device purchased through AT&T? Even if AT&T sells the same make/model, a device sold by another carrier or by the device manufacturer may function differently.
The Samsung J7 2017 and later should have Wi-Fi calling available unless it was not purchased through AT&T.
Have you utilized the Mark the Spot app to record spots where you are not receiving the best coverage? This app will also inform you if there is anything going on with the towers around you.
Let us know if you have any further questions and stay safe!
Ayla, AT&T Community Specialist
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Tem
New Member
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2 Messages
4 years ago
i have same problem the last few days! I have been on dropped calls with ATT technical support for 4 hours with no help...
however all technician were friendly patient and strangely optimistic they were going to solve the problem!
Good training in courtesy!
Bad service!
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