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J

New Member

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2 Messages

Thu, Jul 8, 2021 3:13 AM

Bad cell service

I have dealt with it for far too long now. I switched from Sprint 2 years ago and have had terrible cell service at my house ever since. I’m constantly hearing complaints from anyone I try and have a call with. I’ve resorted to Wifi calling but it presents a challenge if I get out of range from it. Mind you. I live in the middle of the suburbs, 15 miles from St Louis. How is it that I can only have two bars in my neighborhood in 2021?

OttoPylot

ACE - Expert

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15.9K Messages

5 m ago

WiFi-C is totally dependent on how well your in-home WiFi is. As far as two bars in your neighborhood, that's dependent on coverage agreements between the carriers and the FCC. Coverage maps, for any carrier, only reflect how far the signal can be detected, which doesn't always reflect quality and/or reliability.

Juniper

ACE - Expert

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29.3K Messages

5 m ago

Per the nature of any wireless technology, there is no guarantee of perfect top end service everywhere. Even with good tower coverage, terrain, structures, or other such details in the area might degrade the signal.

So if you've had terrible cell service, have you tried troubleshooting with them? If so, then after 2 years then seek another provider that meets your needs.

Though bars of service has nothing to do with WiFi calling as those are separate connections. Are you using a phone you recently got from AT&T, or did you bring over a phone or possibly using an older AT&T one? Just to be sure as they are dropping some older networks (like 3G), including no longer supporting some older unlocked phones even for WiFi calling, to make room in the spectrum for their newer connections.

(edited)

New Member

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2 Messages

5 m ago

I understand the difference between Wifi and cell coverage. I had no issues with Sprint so it’s not structures or terrain. I used the generic troubleshooting button and as expected no issues. I have a brand new iPhone from ATT and my kids all have older ATT provided phones. Can I actually request a survey or will I just have to change providers again. Only reason I switched to ATT was the phone deal they had at the time. Been regretting it since. Guess I’ll have to call them as they don’t provide an easy way of submitting a support request online.

Juniper

ACE - Expert

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29.3K Messages

5 m ago

It could still be structures or terrain. Sprint and AT&T have their own tower placements. So Sprint could have closer or better placed ones for your neighborhood than AT&T.

Personally I prioritize service over a phone deal as a general rule. Though per particular phone needs, I am considering a different provider than my current one as only one carrier has the phone that meets my needs right now (though waiting to see if released on another carrier or at least an unlocked version from the manufacture becomes available).

Sounds like where you live staying with Sprint was the better option. Either switch back or look into other carriers in the area. Just don't impulse buy into the next phone deal without looking more into coverage of course.

New Member

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1 Message

2 m ago

Good luck been having this issue in my household they “troubleshoot” over the phone and then tell you to get new SIM card. No big deal right? Wrong, you get to the store and they tell you hahaha we can give you a new SIM card but it’s not going to make a difference. And ATT has the audacity to ask about WiFi calling? Why the (Edited per community guidelines) would I wan your wifi if your service is bad? Truth be told I have their wifi and it’s trash thief service is trash and I feel helpless about the situation.

(edited)

OttoPylot

ACE - Expert

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15.9K Messages

2 m ago

@MarkryanM WiFi-C does indeed work very well for areas where in-home coverage is spotty. I've been using it for years. It has nothing to do with the cellular towers, only your internet connection. No additional charges either. It's just like a cellular call, depending on your phone. Some seem work better for WiFi-C than others.

New Member

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1 Message

1 m ago

Same. I live in Charlotte, NC. 2 bars and takes forever to load websites. I’ve called AT&T multiple times and they’ve sent a new signal, submitted cases, etc. No change. They’ve got to know this is a problem across the board.

Juniper

ACE - Expert

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29.3K Messages

1 m ago

@tarawright 

AT&T hasn't sent a "new signal" as it is not customer specific. So unless your phone itself doesn't get good reception compared to others, then you need to find another carrier that works better for you.

This is not a problem "across the board" as thousands of AT&T customers have little to no issues. But it would appear that it is lower coverage where you live. Go with someone else instead of waiting for AT&T to build more/better towers just for you.

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