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AT&T's Response to the Southeast Tornadoes and Severe Storms
AT&T is working around the clock to help our wireless customers affected by severe weather and tornadoes in Alabama and Georgia stay connected through this difficult time.
Learn more about how AT&T is providing relief to those affected by the recent tornadoes and severe storms in the southeast.
AT&T encourages customers to consider the following recommendations:
Customer Tips
- Keep your mobile phone battery charged. Have another way to charge your phone like an extra battery, car charger or device-charging accessory.
- Keep your mobile devices dry. Keep it safe from the elements by storing it in a baggie or some other type of protective covering.
- Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
- Camera phones provide assistance. If you have a camera phone, take, store and send photos and video clips of damage to your insurance company.
Business Tips
- Set up a call-forwarding service to a backup location. Set up a single or multiple hotline number(s) for employees, their families, customers and partners so they all know about the business situation and emergency plan.
- Back up data to the Cloud. Routinely back up files to an off-site location.
Things to Remember
- AT&T Service Outages. If you need to report a loss of service or check on a possible outage, we can help you.
- Text messaging. During an emergency situation, text messages may go through more quickly than voice calls.
- Be prepared for high call volume. During an emergency, the increased calling volume may create network congestion. If you can’t get a call through, hang up, wait several seconds and then try the call again.
Additional information and tips for disaster preparedness can be found at AT&T Disaster Relief and Network Recovery.
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