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Contributor

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3 Messages

Mon, Jan 16, 2017 10:21 PM

ATT wireless coverage?

So apparently att has more bars, but it doesn't know what country your in. Charging me out of country overage fees even though I'm NOT actually out of the country.. Thanks a lot ATT.

Ps. El Paso, TX is in America, not Mexico.

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sandblaster

ACE - Expert

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44.4K Messages

4 years ago

El Paso, Tx also happens to be close to a border. It is not where your phone is located, it is what cell tower and carrier you are connected to. If your phone is connecting to a Mexican cell tower and carrier, then you are not on ATT's network.

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Gary L

ACE - Expert

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15.8K Messages

4 years ago

@Cpate24 The radio waves don't stop at the border!

 

If you are on a Mobile Share plan or DirecTV Unlimited you can add Mexico for free.

 

 

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Contributor

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3 Messages

4 years ago

Thanks @sandblaster that's what I figured it was. I may not be able to call my family without getting charged 1$ a minute, but at least I can chat with strangers on the ATT forum for free. Thanks ATT!

Contributor

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3 Messages

4 years ago

Thanks @Gary L you spent a whole 3 lines addressing the issue, and double that soliciting a solution click, thanks!
lizdance40

ACE - Sage

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79.6K Messages

4 years ago

@Cpate24

You can change settings in your phone, under data usage or cellular network settings,  to not allow data roaming.  You might call ATT (611 from your mobile) and find out if your plan can have Mexico roaming at no charge.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Gary L

ACE - Expert

 • 

15.8K Messages

4 years ago


@Cpate24 wrote:
Thanks @Gary L you spent a whole 3 lines addressing the issue, and double that soliciting a solution click, thanks!

If I knew what plan you were on OR if you needed help adding it, I'll help.  But if you're not on one of those plans...

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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