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2.6K Messages

Thu, Jan 18, 2018 8:16 PM

AT&T Troubleshoot & Resolve - A Tool For All Service!

 Service Down? Fix it Now With Our Online Tools

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Your One Stop Shop For Your Troubleshooting Needs

Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working? We Can Help With That.* 

  

Troubleshoot with the myATT

Text myATT to 8758 to receive a link to download the app. The app allows you to troubleshoot in the palm of your hand, quickly and easily. It runs the same tests many of our team use, you can even set up a technician appointment.

 

Troubleshooting Using Your Computer

Need extra screen space? You can use your web browser on your PC or laptop to fix and resolve many issues. 

 

Troubleshooting Using Your Remote

You can use your TV! Press the Menu button on the remote. Select Help then Troubleshoot and Resolve. U-verse Only

 

Check out the video below to learn more about the troubleshoot & resolve too.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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Community Support

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2.6K Messages

4 y ago

Have mobile service? U-verse? DIRECTV? Internet? Having trouble with one of those services? Check the article above to learn how!

 

ChrisZ, AT&T Community Specialist 

Contributor

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2 Messages

4 y ago

I must have hit the wrong button on my DirecTV remote

I just want to watch a regularly scheduled program but now I have no picture and the screen says:

Not supported

How do I fix this

 

Contributor

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1 Message

4 y ago

I am not able to delete the AT&T locker app from my computer.  It keeps saying “extensions are still in use."

Contributor

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2 Messages

3 y ago

I want to disable the voicemail option on my home landline phone and use my personal answering machine.

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