Att rural router

@ATTHelp

Hello @jacklynrymer,

Thank you for reaching back out to us.

First things first, please edit/delete your latest replies to remove your personal information from the public view. We want to keep your account information secure at all times.

Once that has been completed, please follow the steps at this link to Troubleshoot internet access issues with your AT&T Wireless Internet device.

Let us know if this helps.

Sean, AT&T Community Specialist

I have tried troubleshooting it and it will not let me troubleshoot that specific device.

I have factory reset it. Took out the sim to ensure it is clean. Took out the battery while on. It appears to be disconnected on atts end. I cannot click the red disconnected thing on the diagnosis page when I go the the routers web page. I have had this for a few years and never had issues.

Hello @jacklynrymer,

Thanks for letting us know.

We'll need some more details in order for us to better assist you:

• What specific issues are you experiencing while trying to use your AT&T Wireless Internet device?
• How long have you been experiencing these issues?

Please let us know.

Also, while your specific device isn't supported for troubleshooting with our Troubleshoot & Resolve Tool, we do have a list of various helpful Device help tutorials with steps on how to troubleshoot your device at the link provided.

We hope this helps and look forward to hearing back from you.

Sean, AT&T Community Specialist

Hello @jacklynrymer

How long have you had this device? Do you have insurance?

From our Device Help page have you gone through our Connectivity, System and Troubleshooting sections? 

Also, double check the AT&T Software Update button to make sure you are up to date.

Thank you for your patience as we work together to get your devices connected!

Ayla, AT&T Community Specialist