Community Support
•
15.2K Messages
AT&T Fixes: No Service or Searching on iPhone
Solutions for Text, Calling, and LTE Connections on iPhone
Having the issues below?
- Trouble sending or receiving text messages
- Can't connect to the internet/ LTE network
- Call trouble
- No service or searching error message
- iPhone messages not going to Android
Try two quick fixes first
Restart your phone or toggle airplane mode on then off.
If the fixes do not work, check out more solutions below. Have an Android device? Check out our Android Text & Call article.
Apple vs Android Messaging
When iMessage is in use, it may prevent Andriod users from receiving the message. This is because iMessage uses servers that do not communicate with AT&T. Try turning off iMessage and test.
Reset the network
Resetting the network restores the default settings on the device. Be aware, Bluetooth pairing and Wi-Fi settings are deleted and will need to be readded. You will not lose data like pictures, videos, or text.
1. From the home screen, tap the Settings icon.
2. The settings section will open, scroll down until you see General and select it.
3. From the general screen, scroll down until you see the reset option. Select Reset.
4. You will be taken to the reset screen. Select Reset Network Settings.
5. If your phone is password-protected, enter your code. You will be taken to a new screen to reconfirm the network reset. Tap on Reset Network Settings and your phone will reset.
Still having trouble? Check out the other solutions or chat with us!
A damaged phone can cause loss of service
If you started experiencing these issues after your phone was dropped or received some type of impact, a reset may not resolve this as the phone may be damaged.
Other things to know & solutions
- Causes of weak signals - Learn why you may be experiencing drops at home, in your office, or on the way home.
- SIM Card Issues - Sometimes the SIM card is damaged or misaligned which can cause call issues. Learn how to check and fix.
- Mobile Solution Center - Solutions and troubleshooting.
Chat with us
If the information below above not help, we may need to perform a back-end fix, chat with us to get this done.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTMobilityCare
Community Support
•
15.2K Messages
6 years ago
Having trouble making calls? Issues with your messages? Not receiving pictures? Check out the information above! It may help!
ChrisZ, AT&T Community Specialist
0
0
Herbvj
Contributor
•
1 Message
6 years ago
Up until 2 weeks ago my iPhone worked flawlessly from my home. Now however I am having problems calling on my iPhone and receiving IPhone calls. When I dial a number, I get a "call failed" response, and I continue to get a "call failed" response each time I redial. If I completely shut off the phone and start it up again, the iPhone works like it should. What is the problem.
0
0
Witchyz
Contributor
•
1 Message
6 years ago
0
0
Bvanwie
Contributor
•
1 Message
6 years ago
0
0
claytonR
Contributor
•
1 Message
6 years ago
iPhone 7, dropped calls both incoming and outgoing. I have 4 bars of LTE, 3 bars of WiFi, why does this keep happening???
0
0
Christmascarol
Tutor
•
4 Messages
6 years ago
I have no cellular service. Phone has “searching” where my bars are supposed to be. My bill is paid and I have turned it off and on numerous times. I have an iPhone 5s and all other features are working on wireless. I just can’t make or receive calls. No one else on my account is having issues and I am in the same location I have always been.
0
0
ATTHelpForums
Community Support
•
2.7K Messages
6 years ago
Hi @claytonR and @Christmascarol,
I moved your posts to our Apple Troubleshooting article. You will find information on how to resolve these issues and other troubleshooting steps.
ChrisZ, AT&T Community Specialist
0
Christmascarol
Tutor
•
4 Messages
6 years ago
I told you that I have tried all of those suggested fixes and it is still not working.
0
0
palmetto564
Contributor
•
1 Message
6 years ago
Is anyone else having issues with their iPhone showing no service or searching on the status bar?
0
0
ATTHelpForums
Community Support
•
2.7K Messages
6 years ago
Hi @palmetto564,
Sorry to read of the trouble you are having with your iPhone. The no signal can be a big pain. I moved your post to our troubleshooting thread for this specific issue. You will find some steps to address this.
ChrisZ, AT&T Community Specialist
0
0