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15.2K Messages

Mon, Aug 21, 2017 2:51 PM

AT&T Fixes: No Service or Searching on iPhone

Solutions for Text, Calling, and LTE Connections on iPhone

Having the issues below? 

  • Trouble sending or receiving text messages
  • Can't connect to the internet/ LTE network
  • Call trouble
  • No service or searching error message

Try two quick fixes first

Restart your phone or toggle airplane mode on then off.

 

If the fixes do not work, check out more solutions below. Have an Android device? Check out our Android Text & Call article.

Reset the network

Resetting the network restores the default settings on the device. Be aware, Bluetooth pairing and Wi-Fi settings are deleted and will need to be readded. You will not lose data like pictures, videos, or text.

 

1. From the home screen, tap the Settings icon.
2. The settings section will open, scroll down until you see General and select it.

iPhone_General.png

3. From the general screen, scroll down until you see the reset option. Select Reset.

 

iPhone_Reset.png 

 

 4. You will be taken to the reset screen. Select Reset Network Settings.

 

iPhone_ResetNetwork.png

5. If you phone is password protected, enter your code.  You will be taken to a new screen to reconfirm the network reset. Tap on Reset Network Settings and your phone will reset. 

 

iPhone_Confirm.png

 

Still having trouble? Check out the other solutions or chat with us!

 

A damaged phone can cause loss of service

If you started experiencing these issues after your phone was dropped or received some type of impact, a reset may not resolve this as the phone may be damaged.

 

Other things to know & solutions 

Chat with us

If the information below above not help, we may need to perform a back-end fix, chat with us to get this done.

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

4 Attachments

Responses

Community Support

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15.2K Messages

3 years ago

Having trouble making calls? Issues with your messages? Not receiving pictures? Check out the information above! It may help!

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

Up until 2 weeks ago my iPhone worked flawlessly from my home. Now however I am having problems calling on my iPhone and receiving IPhone calls.  When I dial a number, I get a "call failed" response, and I continue to get a "call failed" response each time I redial.  If I completely shut off the phone and start it up again, the iPhone works like it should.  What is the problem.

Contributor

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1 Message

3 years ago

I can't send or receive text messages and my camera photos aren't backing up anywhere. Toolwhiz isn t working and I have to have photos downloaded for a very small business. Won't backup in gallery either.

Contributor

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1 Message

3 years ago

The other night my boss sent our work schedules in a group message by text messaging. The message appeared in my inbox but when i opened it all it displayed was the message details. In the bottom left hand corner it said "retrieve". When i would select "retrieve", i would get a pop-up that read, "receiving message" and it would go away but i never received the message. A few minutes later i went into my inbox and i still had the same text with only the message details and it gave me the option to "retrieve" again. Tried multiple times, but never received the actual message. This morning i woke up and the same text i received with only the message details and an option to retrieve was in my inbox about 5 times. My boss only sent his message once but looking at my inbox you would of thought he sent the same message about 5 times. I tried to retrieve those also, but still got nothing. And now im not able to send, nor am i receiving any of my text, whether it be a standard text, group message, or picture message. When i compose a message and press send i get a pop-up that says message sending and soon after another one that says message delivered. I sent my son a text and asked him to also try to send me a text while we were sitting in the same room together and he never received my text, nor did i ever receive his text. Everything was working fine and i was able to send and receive text before i tried opening the group mesaage that was sent to me by my boss. What is going on?

Contributor

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1 Message

3 years ago

iPhone 7, dropped calls both incoming and outgoing. I have 4 bars of LTE, 3 bars of WiFi, why does this keep happening???

Tutor

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4 Messages

3 years ago

I have no cellular service. Phone has “searching” where my bars are supposed to be. My bill is paid and I have turned it off and on numerous times.  I have an iPhone 5s and all other features are working on wireless. I just can’t make or receive calls. No one else on my account is having issues and I am in the same location I have always been.

Community Support

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2.5K Messages

3 years ago

Hi @claytonR and @Christmascarol,

 

I moved your posts to our Apple Troubleshooting article. You will find information on how to resolve these issues and other troubleshooting steps.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

3 years ago

I told you that I have tried all of those suggested fixes and it is still not working.

 

Contributor

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1 Message

3 years ago

Is anyone else having issues with their iPhone showing no service or searching on the status bar?

Community Support

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2.5K Messages

3 years ago

Hi @palmetto564,

 

Sorry to read of the trouble you are having with your iPhone. The no signal can be a big pain. I moved your post to our troubleshooting thread for this specific issue. You will find some steps to address this. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

133.3K Messages

3 years ago

Hi @palmetto564,


I am sorry you are having issues with iPhone service. I am elated to offer assistance with this!


I completely understand how important it is to have service on your iPhone at all times. The first thing I will suggest is our Troubleshoot & Resolve Tool as this has many options to fix service issues. Once you open the link, please select your make and model of device, then select Phone calls which will be under Service/ network issues. Let me know if you have any questions!


Have an amazing rest of your day!


Geovanni, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

3 years ago

It is doing the "searching" thing again.  None of these troubleshooting tips were helpful.  I have tried everything posted on this site plus everything recommended at apple site except a hard reset of my phone.  If I do not have service by the time I get off work, I am going straight to another carrier and changing my service.  I have been with ATT for many years and have never had an issue that was not addressed quickly but this is ridiculous.  I need my phone to work.

 

Contributor

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1 Message

3 years ago

My iPhone 8 says no service but shows that I am connected to WiFi and allows me to use WiFi. How can I fix this?

Contributor

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1 Message

3 years ago

I recently got a new iPhone 8 Plus on Monday 12/18. I have had two friends send me screen shots of texts that I never received. Is his a phone issue? Or ATT issue? I don’t like the idea on text messages not being reliable. Can anyone help? 

Contributor

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1 Message

3 years ago

Yes about 60% of the time. It definitely starts every day at 5:01pm but also throughout the day and into the wee hours of the morning. I've done reset etc . Text messages do not go through either. Or show up days later. Same with voice mails. This all started in November. What gives AT&T. Your service is not "cheap" my bills are paid on time. This is on IPhone 4 and also IPhone 5. I won't upgrade my iPhones until the AT&T service gets reliable.

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