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Angelthighs69's profile

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Monday, January 16th, 2023 8:58 PM

Applying the lifeline benefit to my wireless account.

I have applied for the lifeline benefit and Been approved. But I’m not sure where I’m at in the process. When I called, I was told I would wait for a message to continue. While on the phone, the gentleman told me that the lifeline and ACP were both one program together and that’s not true as I’ve done hours of research on it, so I’m trying to figure out the best way to utilize both of these programs to get the maximum savings. I should use the lifeline benefit for my wireless phone ???? And use ACP for wireless Internet with a new/ separate company??? As the gentleman wanted me to believe I had to use both benefits with the one company and that’s not true

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210.2K Messages

2 months ago

Hello Angelthighs69, we want to make sure you can take full advantage of the Lifeline program and the Affordable Connectivity Program (ACP), along with the discounts they include.


As you mentioned, Lifeline and ACP aren't the same program, and they have a number of differences between each other. We want to help clarify how they differ, and how to use both of them.


Our Lifeline benefit can only be applied to home phone or wireless phone service, and only one line/member of the houshold can get service at the discounted rate. This discount starts at $5.25 off, but can go up to $25 if your household is on federally recognized tribal lands. As the representative on the phone mentioned, you'll need to wait for a message in order to continue. If you have questions about that, you can contact our Lifeline Team at 800-377-9450 between 8AM - 8PM ET, Monday - Friday.


If you're already approved for Lifeline service, then you're already qualified for ACP benefits and won't need to apply again. Our ACP benefits work with our internet service, along with our wireless and home phone services as well. You'll get $30 off your total monthly bill with the ACP discount, and works for multiple lines of service as well. The process to get this discount differs, depending on the account and service you want this applied to:

  • If you have an existing Internet or PREPAID account: You can apply the benefit by going to our ACP Internet page or ACP PREPAID page and answering the questions to have it applied online.
  • If you're creating a new Internet or PREPAID account, or want this on your postpaid service: You'll need to contact our ACP Center at 866-986-0963 between Monday - Saturday 8AM - 10PM ET to create an account with the ACP benefit, or have it applied to your postpaid account.

Lastly, we'd like to clarify that you can use both of these benefits at the same time. However, you can only get the Lifeline and ACP benfits from only one provider.


Please let us know if you have any other questions, and thank you for reaching out to the AT&T Community Forums.

Dylan, AT&T Community Specialist




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