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New Member

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4 Messages

Mon, Nov 22, 2021 4:34 AM

Any update for OnePlus 9 Pro 5G support?

I was informed earlier this year that my old phone (a OnePlus 6) was being phased out come next February and was provided with a list of phones that I could use going forward (https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf) Since I had a great experience with my previous phone I wished to stick with OnePlus and ordered the 9 Pro 5G which is supports as per the pdf only to find out it now that I have it that AT&T does not support 5G on said phone.

I wish the pdf had been a bit more specific in mentioning that this would be an issue, or maybe I just misunderstood it. I probably should have done more research into it prior, and normally would but never had an issue with my old phone and kind of just expected a 5G phone to be able to connect to a 5G network. That said I now have a phone that I can't fully use on the network that I currently have.

Is there any hope of this ever changing or should I expect this to continue being an issue with OnePlus and AT&T? I'd like to save myself the headache of switching over to a different carrier, but I'm also quite upset about the situation (mostly the lack of clarity in that pdf that lead to this)

Juniper

ACE - Expert

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30.1K Messages

6分前

I would check their current list which is showing updated as of this month.

These phones will still work on our network after we phase out 3G in February 2022 (att.com)

That list only means the phones will continue to work after the shutdown. If you want 5G, then plan for a AT&T 5G phone.

5G just means 5th generation. But there are still different frequencies or bands and not all carriers use the same ones. Think of it as a 5th generation radio, but carriers don't overlap all stations.

ACE - Sage

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96.4K Messages

6分前

The PDF lists the services included if you bring an unlocked phone.   It's clear to me by the chart, that some unlocked tested are 5g compatible, and oneplus is not.  

New Member

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4 Messages

6分前

Thanks, I guess I misunderstood the PDF. Still a bit disappointed but I suppose the easiest solution will be to look elsewhere for a carrier that does support the phone. Thanks for clearing that up for me.

Juniper

ACE - Expert

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30.1K Messages

6分前

Announcement was early enough, but the communication surrounding it could have been clearer. AT&T does not have a good history of big transitions (i.e. DirecTV).

ATTHelp

Community Support

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189.6K Messages

6分前

Hi there, ! We understand at times changes can be inconveniencing. AT&T is upgrading the network to provide a better experience for customers and to better accommodate next generation technologies.

 

Affected customers are notified prior to their services being interrupted. As you already know it's recommended to upgrade to a device on the lists both you and our ACE's shared or purchase a device we currently offer. Also, you should periodically check the list for updates. If there are other details we can clarify for you, please let us know. Thank you for reaching out to the AT&T Community! 

 

Jonye, AT&T Community Specialist  

GLIMMERMAN76

ACE - Expert

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23.3K Messages

6分前

They could add 5G support they may not.  The 9 pro is the first one+ phone with all required bands for 5G

New Member

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4 Messages

6分前

Well yeah, if it has the bands then the ball is in AT&Ts court. Which is why I was wondering if there was any update on whether certification was in the works. I'll likely hold out a few months to see if there is progress but was hoping to get an idea if that was even remotely likely. 

Juniper

ACE - Expert

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30.1K Messages

6分前

Just remember the shutdown is ongoing to be completed by Feb. 2022. So the phone could stop working in the months leading up to it. They have been providing a replacement, though it rather basic but does give some time until you obtain one of your choosing.

New Member

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1 Message

6分前

As I understand it, the Oneplus 9 (OP9) would work right now on ATT if only ATT would allow it. The OP9 has band N5, which ATT uses for its low band 5G. OP9 also has N77 and N78 which is ATTs new mid band (is that launched yet?). The question is how can ATT be encouraged to approve the ON9 for 5G use?

New Member

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1 Message

1分前

@AT&T:

The thing is many of us bought unlocked phones because we want to travel and we also don't like carrier bloat and control over phones that we own.

5G is a 3GPP standard and as long as a phone and your network comply with the standard, they should work with no issue if the phone supports the carriers' bands. These phones have also been FCC tested and are permitted to be sold and used in the US.

If our phones are compatible and good enough to be on the 4G network, there's no reason that they should be on the 5G other than trying to force us to buy phones we don't want.

It's a garbage reason, and it does a disservice to those who want to bring their own device. AT&T is charging for a feature (5G) that it is unwilling to deliver simply because someone brought their own device (which AT&T actually encourages).

I could see this somewhat when the network was first deployed, but there's no reason now that the tech and network have matured. If the phones will cause network issues, then AT&T should revisit its engineering and comply with the 5G standard.

(edited)

Constructive

Employee

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27.4K Messages

1分前

ughh

GLIMMERMAN76

ACE - Expert

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23.3K Messages

1分前

So out of clue with stuff.  ATT does not charge extra for 5G.  Att is still requiring certification for use on the 5G network.  And yes they can do it as they own the network.

New Member

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10 Messages

1分前

@GLIMMERMAN76 Yes, the can do what they want with their network. And those who believed them about BYOD can also go to another carrier that will support them when there do not appear to be technical reasons not to. I do not believe it is a coincidence that the phones they support are the ones they sell.

Constructive

Employee

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27.4K Messages

1分前

And those who believed them about BYOD can also go to another carrier that will support them

until they retire 3G by years end 

New Member

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10 Messages

1分前

@Constructive I don't think this has anything to do with the 3G sunset, it is about 5G moving forward.

My car is now dumb as a post, but that's because my manufacturer doesn't offer an upgrade to 4G/5G for their radio.

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