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Bill Swerski's profile

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Fri, Aug 12, 2022 12:41 AM

All Service and Data drops in specific ZIP code

When I come into this area, I've lived there or visited for the last 25 years, I lose all cell service and data. I can not make a call, text, or use any data for any app. Its completely useless. I am concerned and I have already opened two cases to investigate what is causing the problem. I can't get an answer, and it has never happened before. It just recently started. It cuts off as soon as I enter that specific area, and comes back after I am leaving. They have reset settings, and there is no reported problems with the towers in that area.

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We want to help you with your dropped cell phone service, @Bill Swerski


There are reasons why a signal may drop where it was once strong. As detailed in our Dropped Calls & Low Signal Solutions, those reasons include everything from Phone Damage to Environmental Factors - Dead Zones.


Experiencing network trends such as dropped calls, failed call attempts, and poor call quality. Can occur for a number of reasons including:

  • Gaps in network coverage.
  • A geographic obstruction, such as a mountain.
  • A type of building construction

Visit Mobile Troubleshooting for steps which can help to improve your signal strength.


If your phone is not found among those tested and approved to work on the AT&T network you will to upgrade to an HD Voice capable device, upgrade your SIM card, or both.


Let us know if this helps!


Mellira, AT&T Community Specialist

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