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New Member

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5 Messages

Thu, May 27, 2021 3:24 PM

911 emergency calls drop due to Poor Celluar data in 30039 zip code area.

One bar to No service but AT&T wants a monthly paid bill with a surcharge for Gwinnett County Tax. One account for one phone plan that has been active since 2003 and this is how the loyal customers are treated. How can one rely on AT&T if service complaints are not met in the community?
911 calls should be a priority for calls to get through. Not sounding like a phone has been dropped in water then disconnected. This would be a reasonable (Edited per community guidelines) against AT&T service by failing the community for poor celluar service in that area by saving/helping a life.

Shame on you AT&T.

New Member

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5 Messages

8 m ago

The editing is by the site but I will use a metaphore saying, "To catch a wrongful fish in a bag full of suitcases".

Constructive

Employee

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25.4K Messages

8 m ago

if service is poor in your area look for an alternate service. im an employee and i have to use verizon at my vacation home not all services reach every area

New Member

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5 Messages

8 m ago

Thats the tweak to this solution from an AT&T rep to tell a customer with a possible dying minor to switch/alternate services during a 911 call. If the shoe fits on the other foot on your concious, telling the docotor, the paramedic or the firefighter to swap position for better emergency care.

Yeah coverage from all carriers in the neighborhood is a no go due to as described dead zone.

If you had powdered water, what would you add?


#common sense.

Constructive

Employee

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25.4K Messages

8 m ago

im not an at&t service rep im a customer same as you, but i still stand by my answer if one service doesnt work for you you find one that does

New Member

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5 Messages

8 m ago

Didn't you say/mention you was an employee in a replied past post?

“if service is poor in your area look for an alternate service. im an employee and i have to use verizon at my vacation home not all services reach every area”

Constructive

Employee

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25.4K Messages

8 m ago

Correct I’m an employee for AT&T construction not wireless and do not represent AT&T in any official capacity. Not all AT&T employees are in wireless customer service. 

New Member

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5 Messages

8 m ago

Okay AT&T employee. When a angry, and hungry grizzly bear smash thru your vacay home/getaway and you and your family is there just be the constructive employee for AT&T that you are and write me a reply to call 911 since you too have zone problems. Hey, maybe I alternated a carrier that still doesn’t reach a dead zone and my 911 emergency call won’t drop.

Enjoy and have a good day AT&T employee.

ACE - Sage

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92K Messages

8 m ago

@Davis84j

Well I am not an employee, never have been, I'm not even at AT&T customer anymore I switch to Verizon

   That last response was rude and uncalled for. If you're going to be unpleasant you're going to find zero help on this forum.

Now for the record:  911 calls are not routed only over your carrier. If you dial 911 your phone will connect to whatever Tower and carrier service is available. It is the one number that essentially will roam on any US carrier. It even will work if you take your sim card out.   

If you can't connect to 911, that means no towers and no carriers are in your area for your phone to connect to. 

    Google it.

ATTHelp

Community Support

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179.9K Messages

8 m ago

We appreciate your concern regarding 911 emergency calls within a specific area @Davis84j

 

Please know that emergency phone calls/cellular connectivity can be interrupted by different factors such as: weather occurrences, geological location, dead zones, inside a office, building, or home that lessens the cellular signal. 

 

If you're experiencing dropped calls or low signal within specific location, we recommend Connecting your Device to WiFi Calling to help maintain the connection during a time of emergency.  

 

Also you can utilize our Device Troubleshoot & Resolve Tool by selecting what cellphone you have, then select the specific troubleshoot to follow the steps provided.  

 

We hope this helps, and thanks for reaching out to the community. 

 

Dwight, AT&T Community Specialist 

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