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Contributor

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1 Message

Sat, Dec 14, 2019 2:32 AM

5GE

Ever since the service has been put on my phone it has been horrible. I can't send some text messages with pictures it takes longer to text it takes longer to answer the phone I can't do a 3 way call how much longer is this gonna last. I pay too much money for AT&T and have been a customer for too long that they should at least offer a discount for my pain and suffering. I take very good care of my phone and it's in pristine condition so it's not the phone it's this service. I may have to call the Better Business Bureau to see what can be done.These phones cost way too much money for them to be sabotaged at will.

Responses

Brand User
ATTHelp

Administrator

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108.6K Messages

2 months ago

Hey there @Tan813!

 

Let's take a look into your service quality. Please reply to this message and verify your ZIP code so that we may be able to provide assistance.

 

I look forward to your reply.

 

Lar, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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5 Messages

Hello, I just visited the Sarasota FL area, and out to Venice areas.. and on my fully updated iPhone XS MAX your 5GE STINKS! I'm always at 1-3 bars and data is painfully slow. How can I turn off 5GE and just go back to LTE? Even in Metro Detroit your 5GE is awful!!!!!