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Coolcd420's profile

4 Messages

Sunday, February 4th, 2024 5:17 PM

5g+

5g+ is a joke on at&t. When my phone switches to 5g+ some of my apps don't work. That's pathetic. I shouldn't have to reboot the phone. There shouldn't be connection issues whatsoever! It's garbage and so is at&t. When this phone is paid off in a few months I'm done with at&t. Disrespectful and unhelpful customer service as well. My last call to customer service the woman i was speaking with refused to transfer me to tech help or to the loyalty department. I'm filing a complaint with the fcc. I'm done with garbage at&t

Community Support

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231.2K Messages

2 months ago

Hi @Coolcd420, sorry to hear that. We understand your facing issue with your network. We'll help you sort this for you. 

 

To understand your concern better give us little more insight on the issue:

 

>Please help us with the device model.

 

>Can you confirm if the software is updated up to date.

 

>From when are you facing this issue. 

 

 

Thank you,

Rosy B

ACE - Expert

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32K Messages

2 months ago

Some areas 5G is still expanding so is dealing with oversaturation and other related limitations at the moment. Just like when LTE first came out, 3G, etc. It will be a bit before it hits its stride.

As for it shouldn't have connection issues whatsoever, that is a bit naïve. No wireless service is immune from connection issues. It would be impossible to never have them. Yes we want a more consistent service, but being perfect is not realistic.

Not sure what you expect an FCC complaint will do. There isn't a magic switch they can force that turns 5G into what it should be in the next few years to today.

4 Messages

2 months ago

Att service is garbage. It's not a one time connection issue. It's every single day. I was just showing 5g+ and 2 of my apps won't open. It's garbage. Oh and Rosy, don't ask me stupid questions. Of course th (Edited per community guidelines) software is up to date. What do you think I'm 10 yrs old? I have a S21 ultra and it shouldn't matter. Att is garbage and that's the bottom line. Customer service reps don't help and are ignorant, disrespectful aholes. I tell people everyday to never, ever buy anything from att and will continue for the next 25 yrs or so i have remaining in my life. Att 5g+ service is a joke and anyone who works for them should be ashamed of themselves 

(edited)

63 Messages

2 months ago

@Coolcd420 Why don't you switch to a different provider? There is Verizon and T Mobile. There are bunch of Prepaid services.

Community Support

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231.2K Messages

2 months ago

Hello @Coolcd420, you are a valuable part of AT&T, and this is definitely not how we want you feel about our services.

We understand the value of reliable and fast service, and want to ensure we give utmost importance in focusing on the fix.

We request you to contact us via the support link provided below so that we can investigate your account and understand your concern, as well as take neccesary action to find the appropriate resolution.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Looking forward to speaking with you.

Thank you for contacting AT&T Community Forums.

Rachel, AT&T Community Specialist.

ACE - Expert

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32K Messages

2 months ago

@Coolcd420 

If you are so miserable than switch providers instead of throwing a tantrum. Leave the insults at the door as such conduct is not permitted per the forum guidelines and keep discussion civil as a mature adult.

Doesn't matter if you are 10 years old or not. Many people do neglect checking for updates. When someone troubleshoots an issue they don't assume and instead verify what has been done so can move on from there.

Comes down to more people are adopting 5G before the overall spectrum is ready for it. So a lot of expansions and improvement are needed to get it to catch up to the use. I will wait until the service has caught up from the early adopters before I get a device that prioritizes 5G.

Customer service reps can go through troubleshooting, but if it comes down to the service still has to grow in your area than there is nothing further they can do. They don't have the ability to take the next few years of improvements and maintenance and have it done within a few days or such.

Complaining and being petty for 25 years is not the way to go. Many things change over the years. I do suggest anyone looking into cell phone service to do their research before making a decision, no matter the company. If AT&T is not the right provider for you than fair enough and you go with someone else. Your experience is not the same as everyone else. Your claim that anyone who works for them should be ashamed is beyond the pale. Not saying AT&T is perfect, certainly no provider is, but it is suggested to keep a realistic perspective and not blame everybody for your displeasure.

4 Messages

2 months ago

When I'm paying $140 a month to att i expect my apps to work on their network. I've already said that I would be switching once the phone is paid off in 6 months. I've been with att for 12 years and you would think that would get you some respect. There's been more problems over the years not just this issue. 2 years ago the att store manager was on maternity leave when i traded in my old phone. The employee who set up my new phone at the store said i would receive a bill credit for the value of the old cell phone but it could take up to 90 days. 90 days later i go back to the store to ask where the credit is. The manger who was back from leave said there was no record of me trading in a old phone. The manager told me the man who waited on me was no longer employed there and that he probably stole my old phone. She told me there was nothing she could do about it. Unbelievable. I've also had problems with customer service. Last time i called att this woman Alice refused to put a supervisor on the line. Told me she wasn't available which we all know was a lie. Then i asked her to transfer me to tech support or the loyalty department and she kept giving me the run around saying she was verifying my account which was already done as it was 10 minutes into the call already. I will be switching in 6 months or maybe sooner if I decide to pay the balance off. 

ACE - Expert

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32K Messages

2 months ago

Paying a monthly service does not ever guarantee your apps will always work and service will be honkey dory all the time. That is simply impossible. However I agree that one should expect it to function smoothly more often than not. If your area is struggling as 5G capability needs to catch up to the amount of usage and customers, then by all means switch to a provider that works better in your area. That is your freedom as a consumer.

The store situation was very unfortunate. Sounds like that former employee took full advantage and left no trail for the manager to do anything. A stolen phone report with the appropriate authorities, or a BBB complaint (especially if Authorized Retailer and not AT&T owned/operated), was probably the most you could do at that point.

Regarding the agent saying no supervisor was available that you claim "we all know as a lie" is not factual. Supervisors are not always available. In my experience with jobs I've had over the years when you're short staffed, then mandatory meetings could take all available supervisors off the floor. Also with any outsourced call centers, they seem not to have the same supervisor availability or requirements as company owned/operated ones. Not saying whether the agent's statement was true or not, only that it is absolutely possible it wasn't a lie.

And being with AT&T for 12 years doesn't get you any more respect than someone who has been with them 2 years or 20. You are a customer just like everybody else. And don't expect different on that with any provider you go to. Just make sure to research their coverage before making a decision and be very aware of their buyer's remorse period on the service (typically 14 days) to be sure if the service will be adequate for you or not. Good luck.

4 Messages

2 months ago

After going 12 hrs without service yesterday just proved what I've been saying all along. Att is trash. I bet no one will see a bill credit. Att should sell and let someone else take over. Where's my bill credit att? 8 more months and this phone is paid off and good riddance att!

ACE - Expert

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32K Messages

2 months ago

@Coolcd420 

Yesterday was out of the norm and not 5G specific. That was a major outage, which all providers have experienced at least once (though I daresay more than that but thankfully not often).

As for asking where is your bill credit, it doesn't magically appear on the bill already sent you. Any credits go on the next bill produced. The question is did the level of outage push it to where they apply the credit automatically or only for those who care enough to call in. I suspect the latter. And that does mean calling as nothing affects your account in a public forum.

At this point it seems you want no resolution or any other guidance and are just using the forum to vent and complain. So call AT&T and discuss a credit on your bill for the day outage (so 1/30th of your bill would be expected) and safe travels.

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