5G Phone/Plan Capabilities
So, my iPhone 12 Pro is 5G capable, I have a 5G unlimited plan.
My wife has a iPhone 12 Pro Max, also is 5G capable on the same 5G unlimited plan.
My phone signal (on cellular) works in most places, my wife can be standing beside me and her phone will have little or no coverage. I thought maybe there was an issue with her phone's antenna, we took it to Apple and Apple advised that the hardware is working as it should and this is a network issue.
When we traveled to the *one* place in Miami that had AT&T 5G service, my phone displayed 5G and was a little faster than usual, however my wife's phone never displayed 5G, it was very slow and showed 4G, not even LTE. All of our device settings are the same, all updated with current carrier settings, and using the same iOS, etc.
I log onto the AT&T support page and check my wife's phone and it's 5G capabilities, it says that either her phone or the plan is not 5G capable, which to this, neither are tru. I cannot get assistance from AT&T in any way. Online chat hasn't worked in a while and call times are too long.
Has anyone experienced anything like this with their unlimited family plans?