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Community Support

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225.6K Messages

Friday, May 14th, 2021 6:15 PM

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3G Sunset Updates and Information

As you may have heard by now, we’re phasing out our 3G network by February 2022. This will help us make room for an even better network that will improve your experience.

 

To ensure our customers are prepared for this change, we have helpful information that will answer some of the most common questions:

  • Will my phone work after the 3G sunset?
  • How do I prepare if my phone isn’t supported?
  • Does this affect PREPAID?

You can find answers to these questions and learn more by visiting our 3G sunset article.

 

Customers still using 3G devices will most likely also be contacted via Email and Text message with more information. You can also visit your local AT&T Store or Contact Us if you have questions about upgrading.

 

If you believe your phone is still compatible, please check out our 3G Device Support & Solution Article for fixes you can try. 

 

AT&T Community Team

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Community Support

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2.7K Messages

3 years ago

Get more information about the 3G sunset from the post above and our 3G support article

Also, make sure to check out AT&T 5G: Transforming the Future.

AT&T Community Team

(edited)

New Member

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3 Messages

3 years ago

This phone (Asus ROG phone 2) blows any phone you currently carry out of the planet as far as technology goes and I just received a notification that this phone will not be supported on your "new Network" are you joking !!!!!!

Note: This comment was created from a merged conversation originally titled ASUS ROG Phone 2 will not be supported on new network? Are you kidding me?

Former Employee

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32.9K Messages

They are shutting 3g

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

ACE - Expert

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23.9K Messages

Yeah it's not volte compliant so blame Asus for not getting it certified.  It won't get volte on most us carriers.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

I just received the same email, and my device is a OnePlus 6. I knew about the Rog having the weird licensing issue, but what is preventing my OnePlus from being supported? And how long do I realistically have before I'll be forced to switch devices? 

ACE - Expert

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23.9K Messages

That phone was a hot mess from release like every other Asus ROG phone.  It still has a 1080p screen.  Refresh rate is not all that if it eats the battery to fast which it does.  I have a chance to get a ROG 3 to play with after the launch event so we will see if its improved over the first one.

 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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23.9K Messages

The list of supported phones are right here

 

https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network-After-3G-Goes-Away.pdf

 

And ATT is sending this out because there are areas they are shutting 3g off faster as they want the 850mhz space for low band 5g.  The full shut down date was jan 2022 but they seem to be going faster.

 

see here

https://www.att.com/support/article/wireless/KM1324171/

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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10 Messages

3 years ago

"AT&T Free Msg: ALERT! AT&T is taking steps to shut down the 3G network, so you can do all the things you love only faster. This means your phone won't work once 3G goes away by February 2022 and you'll need to change it. Starting April 12, 2021, we may redirect your call to customer service to help you upgrade your phone. Some features like voicemail won't work during this time. To learn more or upgrade now, visit your AT&T store."

Does this mean that on April 12, 2021 that any call I make out can be redirected to customer service? That really doesn't make sense because the full shutdown is February 2022. I need to keep my phone a little bit longer because I just bought this phone last year (Realme x2 Pro) I know for a fact what phone I will switch to according to the compatibly list so I know what to do but I hope the shutdown process isn't this early.

Note: This comment was created from a merged conversation originally titled New Free msg from AT&T regarding 3g shutdown

Former Employee

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32.9K Messages

They are systematically shutting down 3g for almost a year. The full shut down is 2022

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

New Member

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10 Messages

So calling on unsupported phones is indeed shutting down April? I guess I didn't fully understand what is happening in April.

ACE - Expert

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23.9K Messages

It means your area could be done early.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Sage

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113.5K Messages

The 3g service is being repurposed for LTE and 5g.  It's an update in hardware that's been ongoing for over a year.   Your zip code must be shutting 3g down by April 12, so At&t is giving you a heads up.

    If your phone drops to H/H+ in the notification bar during calls, it's not Voice over LTE capable, and must be replaced, or you'll lose service. (no call ability)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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10 Messages

Thank you for clarifying that. My phone does drop to 3G for calls and I will have to get a replacement if I can't call out after April 12th. 

New Member

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16 Messages

3 years ago

My 2-3 year old set is ‘unable to make call(s)’ out of the blue. I use it for the landline, through Vonage, to call my elderly mother since she isn’t savvy with social media, so I must find out what’s going on. It is not a Vonage problem, their ‘router’ gets the Internet signal perfectly. If for any reason it doesn’t, I get a voice on the phone saying ‘your phone is disconnected’ plus a message on the screen advising to check the connection. I am not getting any of this, so it is not a Vonage problem.

Help, please. I’m about to send the whole thing to the landfill, but I would prefer not to.

Note: This comment was created from a merged conversation originally titled AT&T set unable to make calls.

Expert

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18.6K Messages

Have you tried another phone?  That would be the first place to start to see if it's the phone or the Vonage ATA.  Also if you have more questions on the phone please provide make and model of phone.  You might also want to unplug from power your Vonage ATA and modem to let them both reset. 

New Member

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16 Messages

Hi,

This is a three unit model EL52313 DECT 6.0. None of the units work, but the bases and the phones have power. The screens look as usual, but when I press 'phone' it doesn't give a tone and the screen goes blank, with exception of the battery sign, the letters ECO next to it and ANS ON (indicating the answering status).

I have reset the Vonage unit several times as well as unplugged the phone bases. It is nothing to do with Vonage, as I indicated, I never got the usual message letting me know that there is no connection. I've had this service for many years and never had this problem before.

There is an older message from someone with the same exact problem, but that thread is now closed, although the last reply is only 23 days old. The message mentions that the units ring when called from a cell phone, same as mine. The troubleshooter link offered in that post is a dead end.

New Member

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16 Messages

A little more info:

1. When calling from a cell phone, the main base rings, but not the phone that goes in it. 

2. I tried removing the batteries and waiting a while before reinstalling, but it didn't make a difference.

Expert

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18.6K Messages

Try a different phone, preferably a known working corded phone, if you don't have one you can either purchase a cheap one at Walmart or see if a neighbor or friend has one you can borrow.  The dial tone comes from the Vonage ATA.  As far as your cordless phone system goes, it's just a radio signal from the base unit to the handsets, so the base controls all of that.  So if nothing to the base there will be nothing to the handsets.   As far as the closed topic goes if you can post the link I can look at it.  

New Member

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2 Messages

Hi Telefhonista,  I was facing the same issue and when I checked the below thread my problem is solved:

https://forums.att.com/conversations/other-phones-devices/unable-to-makereceive-calls/

You can check this and it will help you. 

Thanks

New Member

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2 Messages

3 years ago

is this truth or a scam? receives as email an as:

“AT&T FREE MSG”: In Feb 2022, we're retiring our 3G service to make room for more improvements to our network. We're shipping you a new FREE cell phone to replace your device ending in *6547* so you'll still get to do all the things you love - only faster. All you need to do is activate the new device. You'll find setup information in the box.

Note: This comment was created from a merged conversation originally titled 3G ending - free upgraded phone

ACE - Expert

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64.7K Messages

The first part is true but I seriously doubt they are sending you a new phone. Is there any action you are supposed to take to get the free phone? If so, it’s likely a scam. Otherwise, I guess you’ll find out when and if the phone arrives.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Sage

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113.5K Messages

Not a scam.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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64.7K Messages

@lizdance40 What do you know? Who are they offering free phones to? 

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Sage

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113.5K Messages

My neighbor is cranky because she has had the same flip for a decade.  3g only of course. Tiny, back pocket size. 

She got a similar message and they sent her an AT&T cingular flip to replace it on Thursday.  With sim, as it's smaller size.   The phone is larger, and sim wasn't activated, both were the annoyed her. 

   I don't think it helped that I gave her tips on moving contacts and other data to sim or SD. 

Last I heard, she was headed to Canton store for help.

    Some don't deal with change.   And she's my age too, not elderly. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Support

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225.6K Messages