3G Sunset Updates and Information

They are shutting 3g

Yeah it's not volte compliant so blame Asus for not getting it certified.  It won't get volte on most us carriers.

I just received the same email, and my device is a OnePlus 6. I knew about the Rog having the weird licensing issue, but what is preventing my OnePlus from being supported? And how long do I realistically have before I'll be forced to switch devices? 

That phone was a hot mess from release like every other Asus ROG phone.  It still has a 1080p screen.  Refresh rate is not all that if it eats the battery to fast which it does.  I have a chance to get a ROG 3 to play with after the launch event so we will see if its improved over the first one.

The list of supported phones are right here

https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network-After-3G-Goes-Away.pdf

And ATT is sending this out because there are areas they are shutting 3g off faster as they want the 850mhz space for low band 5g.  The full shut down date was jan 2022 but they seem to be going faster.

see here

https://www.att.com/support/article/wireless/KM1324171/

They are systematically shutting down 3g for almost a year. The full shut down is 2022

So calling on unsupported phones is indeed shutting down April? I guess I didn't fully understand what is happening in April.

It means your area could be done early.

The 3g service is being repurposed for LTE and 5g.  It's an update in hardware that's been ongoing for over a year.   Your zip code must be shutting 3g down by April 12, so At&t is giving you a heads up.

    If your phone drops to H/H+ in the notification bar during calls, it's not Voice over LTE capable, and must be replaced, or you'll lose service. (no call ability)

Thank you for clarifying that. My phone does drop to 3G for calls and I will have to get a replacement if I can't call out after April 12th. 

Have you tried another phone?  That would be the first place to start to see if it's the phone or the Vonage ATA.  Also if you have more questions on the phone please provide make and model of phone.  You might also want to unplug from power your Vonage ATA and modem to let them both reset. 

Hi,

This is a three unit model EL52313 DECT 6.0. None of the units work, but the bases and the phones have power. The screens look as usual, but when I press 'phone' it doesn't give a tone and the screen goes blank, with exception of the battery sign, the letters ECO next to it and ANS ON (indicating the answering status).

I have reset the Vonage unit several times as well as unplugged the phone bases. It is nothing to do with Vonage, as I indicated, I never got the usual message letting me know that there is no connection. I've had this service for many years and never had this problem before.

There is an older message from someone with the same exact problem, but that thread is now closed, although the last reply is only 23 days old. The message mentions that the units ring when called from a cell phone, same as mine. The troubleshooter link offered in that post is a dead end.

A little more info:

1. When calling from a cell phone, the main base rings, but not the phone that goes in it. 

2. I tried removing the batteries and waiting a while before reinstalling, but it didn't make a difference.

Try a different phone, preferably a known working corded phone, if you don't have one you can either purchase a cheap one at Walmart or see if a neighbor or friend has one you can borrow.  The dial tone comes from the Vonage ATA.  As far as your cordless phone system goes, it's just a radio signal from the base unit to the handsets, so the base controls all of that.  So if nothing to the base there will be nothing to the handsets.   As far as the closed topic goes if you can post the link I can look at it.  

Hi Telefhonista,  I was facing the same issue and when I checked the below thread my problem is solved:

https://forums.att.com/conversations/other-phones-devices/unable-to-makereceive-calls/

You can check this and it will help you. 

Thanks

The first part is true but I seriously doubt they are sending you a new phone. Is there any action you are supposed to take to get the free phone? If so, it’s likely a scam. Otherwise, I guess you’ll find out when and if the phone arrives.

Not a scam.

@lizdance40 What do you know? Who are they offering free phones to? 

My neighbor is cranky because she has had the same flip for a decade.  3g only of course. Tiny, back pocket size. 

She got a similar message and they sent her an AT&T cingular flip to replace it on Thursday.  With sim, as it's smaller size.   The phone is larger, and sim wasn't activated, both were the annoyed her. 

   I don't think it helped that I gave her tips on moving contacts and other data to sim or SD. 

Last I heard, she was headed to Canton store for help.

    Some don't deal with change.   And she's my age too, not elderly. 

Thanks for reaching out to us @wildwaterwolf!

We can definitely provide the answers on the 3G sunset/free device upgrade offer!

Please know that free device 3G upgrade is true, and is a private offer that is presented to eligible AT&T customers. 

If an eligible AT&T customer does meet the requirements, a notification would be sent to them to provide more details about the device promotion. 

If you're unsure that the AT&T notification you received is legit, please contact our Customer Support or Visit your Nearest AT&T Store for assistance. 

We hope this helps, and let us know if you have any questions.

Dwight, AT&T Community Specialist 

what phones are you using?  If they are not on the approved list then they will stop working.

At&t is sending out free, cheap phones to replace phones not capable of Voice over LTE. The radiant core is certainly one of the cheap one.  My neighbor got the cingular flip.  

Unless you see 'VoLTE' in your notification bar, your phone needs to be replaced. 

If it drops to H or H+ during calls, it's not VoLTE, and is a 3G phone on AT&T .

    AT&T '4G' is HSPA+ or 3g service, and will be shutting down.

Important thing is AT&T sent phone which I refused to take and made me take time to go to post office to return, since if I don't return it in 14 days, AT&T charges for this garbage phone.  I'm sure many users have same experience. The way of sales of AT&T is fraudulence.

if I don't return it in 14 days, AT&T charges for this garbage phone. 

They are sending you a free phone. They aren’t going to charge you for it whether you return it or not and you don’t have to use it.

For sure, I talked to customer service. Over 14 days will be charged was the comment of the guy.  I will go after the manager who authorized this pre-fraudulent sales. Well -known companies in united states educate employees not to do anything fraudulent actions to customers but AT&T is different because that ruin their reputation. 

Have you checked your phone settings? It could be that you are connecting at 3G (and not 4G or 5G) which AT&T will be shutting down early next year. If you want to use 5G then you may need to upgrade your plan.

Thank you for your response.  I also have a Samsung phone.  Mine is a Note 20 ultra 5g, but the email only sent an email on my wife's S20..  I'm wondering if it has anything to do with the fact that my wife is medically unavailable right now and I've had her phone off for a month.  I turned it on this evening and the first thing it did was go into a software upgrade.  When I turn off WiFi, it says 4G LTE on the top right of her phone.  Anyway, thanks again and I will check our plan to see why this 3g thing is affecting her phone and not mine.  

It doesn't sound like there are any issues with her phone other than the message to upgrade. It could be that the phone just needed an upgrade for 4G/LTE. If you are connecting at 4G/LTE then there's probably nothing else you need to do when 3G goes away. The phone will just connect to 4G/LTE or if you prefer, 5G but you'll need to check your cellular plan.

It has nothing to do with voicemail. Once 3G is shut down,  your G4 will not work for calls because it is not supported by ATT for voice over LTE. You don’t need a 5G phone, you just need a phone that supports voice over LTE.

When I pull the specification on my phone Moto G4 4th generation this is what it says. So I do have LTE? 

networks
4G LTE (Cat 4)
CDMA / EVDO Rev A
UMTS / HSPA+
GSM / EDGE

The more I investigate the phasing out of Moto G4, the more I’m questioning it’s because I have an unlocked phone. And ATT no longer will support certain unlocked handsets. Is VoLTE just a smokescreen to get ATT pay as you go users on a contract?

Again the phone does not support VoLTE.  Or voice over LTE.  The phone is old.  

As for 5G I suggest you understand the tech before you bash it.  Yes high band 5G is mmWave but it's only used in bigger cities.  Low band 5g is deployed over the same radio waves your current phone uses.   Mid band 5G will use some of the same bands.

Is VoLTE just a smokescreen to get ATT pay as you go users on a contract?

No. There are plenty of unlocked and non ATT branded phones that are supported with VoLTE. Again, your phone is old. Besides that, there are no contracts.

Probably just a global send to warn anyone who has a 3G only phone that the service will be discontinued Feb. 2022.

They must not have the correct phone listed in your account. 

I just double checked my account information on my AT&T online profile and they are showing the correct Kyocera Dura XE phones ...

So ...  I don't want the new phones (whatever they may be sending) - does anyone want a cheap phone? 

Any phone not being supported is because ATT does not support it for Voice over LTE. Not being supported means the manufacturer didn’t get it certified. Here is the list of supported phones, the KeyOne and Priv are the only Blackberrys on the list:

https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf

As you probably know AT&T sold the key 1 and Priv, they did not sell the key2

The only version of those phones from BB that will continue to work are the ones that were sold and branded At&t.

AT&T is using its own version of voice over LTE that it called HD voice. Because not all manufacturers have certified their phones and are using a T and T is HD voice, only the ones that do will work on AT&T.

Any other phone will lose voice service entirely once 3-g shuts down. If your husband looks at his phone next time he's on a voice call, he may notice that his phone has an H or H+ in the notification bar. This indicates the phone has dropped back to 3-g for his phone call and is not capable of making phone calls over the LTE network.

   Unfortunately the options are very limited for those who likes physical keyboards (zero). If he just likes the security, the Google pixel 5 XL has a special security chip and is the next move up from those who are losing their blackberries