
Community Support
•
210.8K Messages
3G Sunset Updates and Information
As you may have heard by now, we’re phasing out our 3G network by February 2022. This will help us make room for an even better network that will improve your experience.
To ensure our customers are prepared for this change, we have helpful information that will answer some of the most common questions:
- Will my phone work after the 3G sunset?
- How do I prepare if my phone isn’t supported?
- Does this affect PREPAID?
You can find answers to these questions and learn more by visiting our 3G sunset article.
Customers still using 3G devices will most likely also be contacted via Email and Text message with more information. You can also visit your local AT&T Store or Contact Us if you have questions about upgrading.
If you believe your phone is still compatible, please check out our 3G Device Support & Solution Article for fixes you can try.
AT&T Community Team
Accepted Solution
Official Solution
ATTHelpForums
Community Support
•
2.7K Messages
2 years ago
Get more information about the 3G sunset from the post above and our 3G support article.
Also, make sure to check out AT&T 5G: Transforming the Future.
AT&T Community Team
(edited)
0
0
Gmdii80
New Member
•
3 Messages
3 years ago
This phone (Asus ROG phone 2) blows any phone you currently carry out of the planet as far as technology goes and I just received a notification that this phone will not be supported on your "new Network" are you joking !!!!!!
19
InvaderMissy
New Member
•
10 Messages
2 years ago
"AT&T Free Msg: ALERT! AT&T is taking steps to shut down the 3G network, so you can do all the things you love only faster. This means your phone won't work once 3G goes away by February 2022 and you'll need to change it. Starting April 12, 2021, we may redirect your call to customer service to help you upgrade your phone. Some features like voicemail won't work during this time. To learn more or upgrade now, visit your AT&T store."
Does this mean that on April 12, 2021 that any call I make out can be redirected to customer service? That really doesn't make sense because the full shutdown is February 2022. I need to keep my phone a little bit longer because I just bought this phone last year (Realme x2 Pro) I know for a fact what phone I will switch to according to the compatibly list so I know what to do but I hope the shutdown process isn't this early.
7
0
Telefonista
New Member
•
16 Messages
2 years ago
My 2-3 year old set is ‘unable to make call(s)’ out of the blue. I use it for the landline, through Vonage, to call my elderly mother since she isn’t savvy with social media, so I must find out what’s going on. It is not a Vonage problem, their ‘router’ gets the Internet signal perfectly. If for any reason it doesn’t, I get a voice on the phone saying ‘your phone is disconnected’ plus a message on the screen advising to check the connection. I am not getting any of this, so it is not a Vonage problem.
Help, please. I’m about to send the whole thing to the landfill, but I would prefer not to.
23
wildwaterwolf
New Member
•
2 Messages
2 years ago
is this truth or a scam? receives as email an as:
“AT&T FREE MSG”: In Feb 2022, we're retiring our 3G service to make room for more improvements to our network. We're shipping you a new FREE cell phone to replace your device ending in *6547* so you'll still get to do all the things you love - only faster. All you need to do is activate the new device. You'll find setup information in the box.
7
0
hiroaki_katahira
New Member
•
8 Messages
2 years ago
AT&T sent llc u304aa phone which I declined to get. Clearly I said NO but still sent 2 phones saying 3G network will be out of service and you need phones which can accommodate 4G network. Since I'm using phones for 4G network and also I know AT&T sends garbage phones, I said NO. I talked to customer service what happens if I leave these phones unactivated. Customer service answered AT&T will charge if I don't send them back in 14 days. Is this the way of selling merchandises? This is very close to fraudulent business. Is it OK here in united states? It's not forgiven even if I return those garbage phones. Don't you think so?
My question is who authorized this kind of business.
13
0
Neilfi
New Member
•
4 Messages
2 years ago
We just purchased this phone around Christmas and it is a Samsung Galaxy S20 FE 5G phone. Why would they say I need to upgrade?
3
0
GLIMMERMAN76
ACE - Expert
•
23.6K Messages
2 years ago
This link SHOULD BE IN THAT post @ATTDmitriyCM
https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf
0
0
estar0no
New Member
•
4 Messages
2 years ago
I have 7 lines on my plan, 5 of which I'm being told need to be replaced as they're 3G & not compatible. I've looked at all 5 of the devices (4 of which were purchased in the last year), they all are connecting to AT&T on 4G LTE, the sims have 27 in the 9th & 10th digits of the sim card - they're all newer than many of the devices listed on the compatible list. I think AT&T just doesn't have them in the list of approved devices.
1x Nokia 8.3 5 G phone, 3x Nokia 5.4 4G LTE, 1x Razer (not Motorolla) Phone 1st Gen phone (4G LTE). All of these are newer than the Nokia Lumias that are listed as compatible (I had a few of those models before so recognized them). So far as I can tell they all have hardware that should be fine with 3G shutting down. Was this just a blanket email since they were BYOD phones & you don't recognize the models? The 2 devices that aren't telling me that they will have issues are both Google Pixels (but they also were BYOD - the difference is that AT&T specifically did sell those models).
0
0
GLIMMERMAN76
ACE - Expert
•
23.6K Messages
2 years ago
Nope the email is right the razor does not have VoLTE its the one omission along with WiFi calling and the others do not get VoLTE on ATT. Nokia has a limited amount of phones on the list. Please look at both lists and you will see your phones are not on those lists. I would suggest moving to Tmobile if you want to continue to using nokia devices. Pixels are like iPhones they work on any carrier.
Also you can tell if your phones are getting VoLTE by making a call if it drops down to H or H+ while on the call its not getting VoLTE. This is not about if the phones connect to LTE its about VoLTE and the fact all phones will have to be on ATT's list to work after the 3G shutdown.
https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf
https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf
0
0