Community Support
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225.6K Messages
3G Sunset Updates and Information
As you may have heard by now, we’re phasing out our 3G network by February 2022. This will help us make room for an even better network that will improve your experience.
To ensure our customers are prepared for this change, we have helpful information that will answer some of the most common questions:
- Will my phone work after the 3G sunset?
- How do I prepare if my phone isn’t supported?
- Does this affect PREPAID?
You can find answers to these questions and learn more by visiting our 3G sunset article.
Customers still using 3G devices will most likely also be contacted via Email and Text message with more information. You can also visit your local AT&T Store or Contact Us if you have questions about upgrading.
If you believe your phone is still compatible, please check out our 3G Device Support & Solution Article for fixes you can try.
AT&T Community Team
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
3 years ago
Get more information about the 3G sunset from the post above and our 3G support article.
Also, make sure to check out AT&T 5G: Transforming the Future.
AT&T Community Team
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Gmdii80
New Member
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3 Messages
3 years ago
This phone (Asus ROG phone 2) blows any phone you currently carry out of the planet as far as technology goes and I just received a notification that this phone will not be supported on your "new Network" are you joking !!!!!!
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InvaderMissy
New Member
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10 Messages
3 years ago
"AT&T Free Msg: ALERT! AT&T is taking steps to shut down the 3G network, so you can do all the things you love only faster. This means your phone won't work once 3G goes away by February 2022 and you'll need to change it. Starting April 12, 2021, we may redirect your call to customer service to help you upgrade your phone. Some features like voicemail won't work during this time. To learn more or upgrade now, visit your AT&T store."
Does this mean that on April 12, 2021 that any call I make out can be redirected to customer service? That really doesn't make sense because the full shutdown is February 2022. I need to keep my phone a little bit longer because I just bought this phone last year (Realme x2 Pro) I know for a fact what phone I will switch to according to the compatibly list so I know what to do but I hope the shutdown process isn't this early.
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Telefonista
New Member
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16 Messages
3 years ago
My 2-3 year old set is âunable to make call(s)â out of the blue. I use it for the landline, through Vonage, to call my elderly mother since she isnât savvy with social media, so I must find out whatâs going on. It is not a Vonage problem, their ârouterâ gets the Internet signal perfectly. If for any reason it doesnât, I get a voice on the phone saying âyour phone is disconnectedâ plus a message on the screen advising to check the connection. I am not getting any of this, so it is not a Vonage problem.
Help, please. Iâm about to send the whole thing to the landfill, but I would prefer not to.
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wildwaterwolf
New Member
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2 Messages
3 years ago
is this truth or a scam? receives as email an as:
âAT&T FREE MSGâ: In Feb 2022, we're retiring our 3G service to make room for more improvements to our network. We're shipping you a new FREE cell phone to replace your device ending in *6547* so you'll still get to do all the things you love - only faster. All you need to do is activate the new device. You'll find setup information in the box.
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