3G Sunset Updates and Information

They are shutting 3g

Yeah it's not volte compliant so blame Asus for not getting it certified.  It won't get volte on most us carriers.

I just received the same email, and my device is a OnePlus 6. I knew about the Rog having the weird licensing issue, but what is preventing my OnePlus from being supported? And how long do I realistically have before I'll be forced to switch devices? 

That phone was a hot mess from release like every other Asus ROG phone.  It still has a 1080p screen.  Refresh rate is not all that if it eats the battery to fast which it does.  I have a chance to get a ROG 3 to play with after the launch event so we will see if its improved over the first one.

The list of supported phones are right here

https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network-After-3G-Goes-Away.pdf

And ATT is sending this out because there are areas they are shutting 3g off faster as they want the 850mhz space for low band 5g.  The full shut down date was jan 2022 but they seem to be going faster.

see here

https://www.att.com/support/article/wireless/KM1324171/

They are systematically shutting down 3g for almost a year. The full shut down is 2022

So calling on unsupported phones is indeed shutting down April? I guess I didn't fully understand what is happening in April.

It means your area could be done early.

The 3g service is being repurposed for LTE and 5g.  It's an update in hardware that's been ongoing for over a year.   Your zip code must be shutting 3g down by April 12, so At&t is giving you a heads up.

    If your phone drops to H/H+ in the notification bar during calls, it's not Voice over LTE capable, and must be replaced, or you'll lose service. (no call ability)

Thank you for clarifying that. My phone does drop to 3G for calls and I will have to get a replacement if I can't call out after April 12th. 

Have you tried another phone?  That would be the first place to start to see if it's the phone or the Vonage ATA.  Also if you have more questions on the phone please provide make and model of phone.  You might also want to unplug from power your Vonage ATA and modem to let them both reset. 

Hi,

This is a three unit model EL52313 DECT 6.0. None of the units work, but the bases and the phones have power. The screens look as usual, but when I press 'phone' it doesn't give a tone and the screen goes blank, with exception of the battery sign, the letters ECO next to it and ANS ON (indicating the answering status).

I have reset the Vonage unit several times as well as unplugged the phone bases. It is nothing to do with Vonage, as I indicated, I never got the usual message letting me know that there is no connection. I've had this service for many years and never had this problem before.

There is an older message from someone with the same exact problem, but that thread is now closed, although the last reply is only 23 days old. The message mentions that the units ring when called from a cell phone, same as mine. The troubleshooter link offered in that post is a dead end.

A little more info:

1. When calling from a cell phone, the main base rings, but not the phone that goes in it. 

2. I tried removing the batteries and waiting a while before reinstalling, but it didn't make a difference.

Try a different phone, preferably a known working corded phone, if you don't have one you can either purchase a cheap one at Walmart or see if a neighbor or friend has one you can borrow.  The dial tone comes from the Vonage ATA.  As far as your cordless phone system goes, it's just a radio signal from the base unit to the handsets, so the base controls all of that.  So if nothing to the base there will be nothing to the handsets.   As far as the closed topic goes if you can post the link I can look at it.  

Hi Telefhonista,  I was facing the same issue and when I checked the below thread my problem is solved:

https://forums.att.com/conversations/other-phones-devices/unable-to-makereceive-calls/

You can check this and it will help you. 

Thanks

The first part is true but I seriously doubt they are sending you a new phone. Is there any action you are supposed to take to get the free phone? If so, it’s likely a scam. Otherwise, I guess you’ll find out when and if the phone arrives.

Not a scam.

@lizdance40 What do you know? Who are they offering free phones to? 

My neighbor is cranky because she has had the same flip for a decade.  3g only of course. Tiny, back pocket size. 

She got a similar message and they sent her an AT&T cingular flip to replace it on Thursday.  With sim, as it's smaller size.   The phone is larger, and sim wasn't activated, both were the annoyed her. 

   I don't think it helped that I gave her tips on moving contacts and other data to sim or SD. 

Last I heard, she was headed to Canton store for help.

    Some don't deal with change.   And she's my age too, not elderly.