Community Support
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189.1K Messages
3G Sunset Updates and Information
As you may have heard by now, we’re phasing out our 3G network by February 2022. This will help us make room for an even better network that will improve your experience.
To ensure our customers are prepared for this change, we have helpful information that will answer some of the most common questions:
- Will my phone work after the 3G sunset?
- How do I prepare if my phone isn’t supported?
- Does this affect PREPAID?
You can find answers to these questions and learn more by visiting our 3G sunset article.
Customers still using 3G devices will most likely also be contacted via Email and Text message with more information. You can also visit your local AT&T Store or Contact Us if you have questions about upgrading.
If you believe your phone is still compatible, please check out our 3G Device Support & Solution Article for fixes you can try.
AT&T Community Team
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.6K Messages
1 عام مضت
Get more information about the 3G sunset from the post above and our 3G support article.
Also, make sure to check out AT&T 5G: Transforming the Future.
AT&T Community Team
(edited)
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Gmdii80
New Member
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3 Messages
2 y مضت
This phone (Asus ROG phone 2) blows any phone you currently carry out of the planet as far as technology goes and I just received a notification that this phone will not be supported on your "new Network" are you joking !!!!!!
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InvaderMissy
New Member
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10 Messages
1 عام مضت
"AT&T Free Msg: ALERT! AT&T is taking steps to shut down the 3G network, so you can do all the things you love only faster. This means your phone won't work once 3G goes away by February 2022 and you'll need to change it. Starting April 12, 2021, we may redirect your call to customer service to help you upgrade your phone. Some features like voicemail won't work during this time. To learn more or upgrade now, visit your AT&T store."
Does this mean that on April 12, 2021 that any call I make out can be redirected to customer service? That really doesn't make sense because the full shutdown is February 2022. I need to keep my phone a little bit longer because I just bought this phone last year (Realme x2 Pro) I know for a fact what phone I will switch to according to the compatibly list so I know what to do but I hope the shutdown process isn't this early.
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Telefonista
New Member
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16 Messages
1 عام مضت
My 2-3 year old set is ‘unable to make call(s)’ out of the blue. I use it for the landline, through Vonage, to call my elderly mother since she isn’t savvy with social media, so I must find out what’s going on. It is not a Vonage problem, their ‘router’ gets the Internet signal perfectly. If for any reason it doesn’t, I get a voice on the phone saying ‘your phone is disconnected’ plus a message on the screen advising to check the connection. I am not getting any of this, so it is not a Vonage problem.
Help, please. I’m about to send the whole thing to the landfill, but I would prefer not to.
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wildwaterwolf
New Member
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2 Messages
1 عام مضت
is this truth or a scam? receives as email an as:
“AT&T FREE MSG”: In Feb 2022, we're retiring our 3G service to make room for more improvements to our network. We're shipping you a new FREE cell phone to replace your device ending in *6547* so you'll still get to do all the things you love - only faster. All you need to do is activate the new device. You'll find setup information in the box.
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hiroaki_katahira
New Member
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8 Messages
1 عام مضت
AT&T sent llc u304aa phone which I declined to get. Clearly I said NO but still sent 2 phones saying 3G network will be out of service and you need phones which can accommodate 4G network. Since I'm using phones for 4G network and also I know AT&T sends garbage phones, I said NO. I talked to customer service what happens if I leave these phones unactivated. Customer service answered AT&T will charge if I don't send them back in 14 days. Is this the way of selling merchandises? This is very close to fraudulent business. Is it OK here in united states? It's not forgiven even if I return those garbage phones. Don't you think so?
My question is who authorized this kind of business.
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Neilfi
New Member
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4 Messages
1 عام مضت
We just purchased this phone around Christmas and it is a Samsung Galaxy S20 FE 5G phone. Why would they say I need to upgrade?
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GLIMMERMAN76
ACE - Expert
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23.3K Messages
1 عام مضت
This link SHOULD BE IN THAT post @ATTDmitriyCM
https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf
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GLIMMERMAN76
ACE - Expert
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23.3K Messages
1 عام مضت
Nope the email is right the razor does not have VoLTE its the one omission along with WiFi calling and the others do not get VoLTE on ATT. Nokia has a limited amount of phones on the list. Please look at both lists and you will see your phones are not on those lists. I would suggest moving to Tmobile if you want to continue to using nokia devices. Pixels are like iPhones they work on any carrier.
Also you can tell if your phones are getting VoLTE by making a call if it drops down to H or H+ while on the call its not getting VoLTE. This is not about if the phones connect to LTE its about VoLTE and the fact all phones will have to be on ATT's list to work after the 3G shutdown.
https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf
https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf
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Carlman
New Member
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8 Messages
1 عام مضت
It not clear why my Moto G4 phone will stop working when G3 ends in Feb 2022. From what I gather , the phone will work but voicemail will not. Can someone please explain. I have no desire to ever buy a G5 phone under protest; due to 5G will require cell antennas every 100 to 200 meters, exposing many people to millimeter wave radiation.
If I refuse to buy a G5 phone, how long until I’m left with a useless paperweight and no cell phone.
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Jscyp3157
New Member
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1 Message
1 عام مضت
My phone keeps going in and out when using. This I a new phone my old one did the same thing. I have 4g. Is it in the phone service on the lines help please ready to leave AT&T after being with them for over 30 years. Thanks
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GLIMMERMAN76
ACE - Expert
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23.3K Messages
1 عام مضت
Helps if you say what phone.
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SinceThe90s
New Member
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2 Messages
1 عام مضت
Is anyone else getting text messages and emails about numbers that use approved 4g phones having their service going away? I have 6 numbers on the account and I keep getting sunset messages on only two of them. One number is on an iPhone XR and the other a Sumsung Galaxy S9+ (both correctly identified in my account). AT&T chat says "don't worry about it" but still... why the messages?
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DaveNTx
Teacher
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67 Messages
1 عام مضت
I have a Kyocera Dura XE (E4710). This phone is on the list of phones which will still work after AT&T takes down their 3G network. This morning AT&T sent me an email saying they are sending me a new cell phone in order to use their new service.
They say that my phone will still work after the Feb 22, 2022 3G shutdown and I don't want a new phone - so, what's the deal? Why are they sending me a new phone?
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MeanOldMom
New Member
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2 Messages
1 عام مضت
My husband has a Blackberry Key2 LE phone. He received a message saying he is being offered a free phone by AT&T to continue his wireless service because of the 3G support ending in February 2022. From what we can find the KeyOne will still be supported, as well as my BB Priv. Since the Key2 LE has the same software and signal reception as the One, why is the Key2 editions not being supported by AT&T after they drop 3G? The signal that his phone receives/sends on is 4G. He has used various editions of Blackberry phones for years and doesn't want to change.
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