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Shiva1980's profile

New Member

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2 Messages

Tue, Jun 28, 2022 10:21 PM

0 signal in the building

I switched from Verizon to AT&T and got Samsung Galaxy S22 Ultra few months ago.  And its been the biggest mistake so far.  My phone is not working at all inside of any building, i mean Costco, Mall, restaurants, you name it.  I am not sure if its Sim card issue or phone issue but I Cant make a call or get on internet.  Should I try new SIM card?

New Member

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2 Messages

1分前

By the way, my wife and I swapped the phone when they arrived becasue they registered wrong color phone to other.  Wife wanted white one and I wanted Red one, and when phones arrived, invoice showed my phone number was registered as white and wife's number was registered as red.  I stopped by at AT&T and asked them and they said it's totally fine so we swapped the phone. 

ATTHelp

Community Support

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195.2K Messages

1分前

Hello @Shiva1980, We're happy to help with troubleshooting options to fix signal loss. 

 

If you are experiencing service disruptions you may want to replace your SIM. A SIM card is a microchip that is inserted into a compatible device. It identifies and connects you to a wireless network.

 

Heads up: If you purchased a device and it came with a new SIM card installed, we suggest using that SIM card. You can then skip this step and check your device or SIM card activation instructions for more details.

  1. Find your SIM card size by going to the Device Support tutorial for your device and selecting Specifications.
  2. Purchase a SIM card kit that is compatible with your device.
  3. Remove the SIM card from the SIM kit and choose the right size.
  4. Insert the SIM card.

In addition, It's easy to check our network coverage in your location:

  1. Go to the AT&T Network Coverage Map.
  2. Enter an address, state, or ZIP Code and select the search icon. We'll show you what type of coverage is available.
In an area with limited or no coverage? Try these options:
Sometimes, your wireless device or its settings can cause connectivity issues. Make sure you have your device handy and try this:
  1. Go to our troubleshooting tool.
  2. Select your phone brand and model.
  3. Choose the option in Connections that's giving you trouble (for example: Internet or Phone calls).
  4. Follow the prompts to fix your issue.

We understand how important it is to have a good connection. We're here if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

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