Why mandatory refill on 10 cent per minute plan
I purchased from AT&T the 10 cent per minute plan exactly because it was sold to me as a pay as you go plan. Indeed, I need my cell phone very infrequently and hardly spend more than $5 per month. (Yes, I understand that I am kind of unwanted customer for AT&T, but they wouldn't tell.) What they did tell, is that they want me to 'refill' my account monthly even though I kept $50 or more in it. They also attempted to steal my money by setting the balance to zero two times claiming some 'expiration' that I did not subscribe for. In both cases, I managed to talk the call center person into not doing so. Last time, tehy 'generously' extended the no-refill term by four months ending in late April.
Now I want to put it in writng.
I have purchased an AT$T plan as a pay as you go option rated at 10 cents per minute. Period. At the time of purchase, no notion of mandatory monthly refill was made for me by the AT&T staff. The printed document that I got from the AT&T clerk reads only about how to make a refill but it does not explicitly tell that I MUST do it. In fact, this plan is not a a pay as you go. Indeed, the monthly pay is at least the mandatory refill amount which is vagually stated as $10 to $25 range (one more confusing ambuguity to easier syphon my money). And most imortantly, even though I maintain the balance on my account greater than $60 as of today, thay want me do the 'refill' !.
So, what I want.
1. Becuase I did not purchase my palan with the mandatory refill (nobody has made it clear to me and the documents do not state this policy explicitly), please stop bugging me with the reminders of the refill while my balance is substantially higher than the asked refill amount.
2. If you do not want to satify my request, I am going to close my account and take my balance back. Just because nothing in your documents explains the meaning of the 'Balance Expiration'. If you do not agree, I want my money back before the expiration date, anyway. I still have ten days before the deadline.
Please keep this for your records (and I will do it,too). Should you want to communicate privately, please send me email to my address registered with this forum.