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redseasplitter's profile

Contributor

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1 Message

Wednesday, December 20th, 2017 3:39 PM

Why is payment due immediately for a multi-line setup?

My father and I both have AT&T prepaid with unlocked phones, I still have 2 weeks until my next billing cycle for the month, but I'm trying to setup multi-line. Why is it asking for immediate payment when the setup is complete if I still have 2 weeks left?

I am set up for auto pay as well and I'm always charged a few days before the end of my billing cycle so I can't setup prepaid multi line on that day.

ACE - Expert

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64.7K Messages

6 years ago

Like any plan change, the change is effective on the day the change is made. All lines on a multi-line plan share the same renew date, so the renew date on lines 2-4 needs to be adjusted to match the primary line. A credit for unused days is supposed to be added to the multi-line account owner. If your line is the primary line, I think you just need to wait until your normal renew date or maybe the day before to convert it to multi-line but it is possible that you would get credit for your unused days. Not sure about that. 

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