Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Enjoy 16GB of high-speed data for $25/mo.
Jacob1991's profile

New Member

 • 

1 Message

Sat, Aug 13, 2022 3:11 AM

Why is my order on hold

Why is my order on hold I need you to send me my link to my email address so I can upload my ID verification
ATTHelp

Community Support

 • 

200.3K Messages

Il y a 2 m

Hey there, @Jacob1991! Let's help you to upload your ID so that you can complete your order.

 

Try completing the ID Scan here. Also, make sure to check the other folders in your email account such as Junk or Spam. It's possible the link could have been directed to either one of those folders.

 

It's also possible to visit your nearest AT&T Store to present your identification for verification. If you're trying to take advantage of an offer that is online only, not to worry, you can complete the order once you've verified yourself at the store.

 

What's more, you can learn what other forms of ID are acceptable by checking out the section "What type of ID can I use?" when you visit Learn more about ID verification:

 

For a mobile device image, we accept several official types of identification.

  • State driver's license or ID
  • U.S. passport
  • Matricula Consular card
  • Foreign passport

Make sure you take a picture of your ID with your device. You can't use stored images or photocopies. Important: You can't use a U.S. military ID for this scan.

 

Try this and let us know how it goes.

 

Lar, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.