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jimho14's profile

Tutor

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4 Messages

Tuesday, December 16th, 2014 6:13 PM

Why is ATT holding my landline number hostage?

I tried a month ago to port my landline to Magic jack and got a port request pending error, after several calls and Att and Magic jack blaming each other I gave up and canceled the request. Now I bought a Gophone and am trying to port to it an ATT got the same error. ATT support said maybe comcast has a hold on it so I called comcast and they said there is no hold. Why is it so hard to do this! will I have to just cancel my account and give up my number or should I go to the FCC.

Scholar

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457 Messages

9 years ago

go to FCC and see if you can get something

ACE - Sage

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115.9K Messages

9 years ago

Because it takes several hours (to several days on some services )for the port to complete, but deactivation from AT&T is immediate, you may need to have a babysitter for your number. Google voice is the suggested sitter.
This isn't an FCC problem.

Former Community Manager

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10.4K Messages

9 years ago

 

Hi @jimho14 

 

"ATT support said maybe comcast has a hold on it so I called comcast and they said there is no hold."

 

Is your landline service with Comcast?

 

Thanks,

Dmitriy

Tutor

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4 Messages

9 years ago

no my landline is with AT&T, my tv service is comcast

Tutor

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4 Messages

9 years ago

we had Uverse and went back to landline copper and were promised $30 a month bill wich ended up being $45 now it just went up to $62, so I am switching it to local service only.

ACE - Sage

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115.9K Messages

9 years ago

It would not matter. The FCC laws are clear. A number can be ported even if the account is not paid off. And if Comcast doesn't have your home phone service, why even ask?

Either you are using the wrong information to port your number, which is possible if you had the problem twice. Or you are losing the number due to a delay in porting, most likely. If you notify at&t before you initiate porting, ask them not to deactivate until you complete the port, or use google voice to hold your number, it will solve the problem. Either way you will briefly have 2 devices with the same phone number.

BTW, the FCC has a publication on the issue.
http://www.fcc.gov/guides/portability-keeping-your-phone-number-when-changing-service-providers

Former Community Manager

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10.4K Messages

9 years ago

 

Thank you @jimho14 

 

Our team will be happy to help you with whatever we can! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy

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