Why can't ten separate AT&T Employees successful port over a cricket phone? Why would AT&T sell a product that don't understand?
In the past three days I have been to two separate AT&T stores, spoken with six in-person employees and four online techs. None of which can even comprehend or provide an explanation for why my phone does not receive data or texting. The phone works fine when other AT&T sim cards are inserted. Several employees have actually blamed me for purchasing AT&T prepaid. I have been told AT&T prepaid is "self-serve" so they do not have the ability to access accounts to correct issues. Absolutely unacceptable and frankly criminal. Why did you sell me a broken product and why can't any of your techs resolve the issue. I believe the techs are doing the best they can and we have tried a variety of solutions but the product itself is flawed. The techs at AT&T are less like mechanics and more like expert car thieves attempting to hotwire the poorly engineered car AT&T has sold me. The costumer service online has been absolutely abysmal. Comically so. I have spoken with robots for hours now just to get the chance to speak with a real person who is basically throwing every solution they can to make me go away (the cell towers in my area need repair and I should wait days [already three days without service]?! I am in an AT&T store with +20 phones working fine so I doubt it). When they can't help me I get sent to another robot instead of directly transferred to a human so I can answer the same series of questions again and again. If that doesn't happen I'm told to go back to the store again. At the store I am told to call them. I have even had the store employees talk to online tech support and they just frustrate and confuse each other without solving my problem. Just to reaffirm my main point for anyone attempting to use AT&T prepaid (or AT&T in general), take it from the AT&T employees: IF AT&T PREPAID DOESN'T WORK IT IS YOUR FAULT FOR PURCHASING IT.