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Athenia99's profile

2 Messages

Tuesday, September 19th, 2023 2:57 PM

Why can't I get all my texts from people?

My phone receives texts from some people but not from others. My phone shows as an iPhone on one friend's phone but I have a Samsung g note 10

Accepted Solution

Official Solution

2 Messages

9 months ago

So apparently the number I had was linked to someone else's iPhone. I had to change my number and now everything works fine.

Community Support

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232.8K Messages

9 months ago

Hey there @Athenia99, we'd love to provide helpful tips on how to fix messaging concerns. 

 

First, we advise you to try these steps:

  • Restart your device.
  • Turn Wi-Fi off. Make sure mobile (cellular) data is enabled and that you can browse the web. Then try again.
  • Be sure messaging is on.
    • iOS devices: Go to Settings, then Message, and turn iMessage off and back on.
    • Android devices: Go to Settings, then Advanced Messaging, and turn Advanced Messaging off and back on.

Here are a few more options to try:

  • Check your device's memory storage. If it's full, messages may not come through.
  • Make sure your device is updated to the latest software.
  • Add +1 (the country code) before the 10-digit phone number for all your contacts in the U.S. This makes sure you can text them if you're out of the country.

Feel free to reply and let us know how these helpful tips worked for you.

 

Thank you for contacting AT&T Community Forums.

 

MatG, AT&T Community Specialist 

ACE - Sage

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118.2K Messages

9 months ago

It's the only people who are unable to communicate with you by text have your phone listed as an iPhone, have them remove that information and remove your Apple ID from the contact information in their phone.

New Member

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160 Messages

9 months ago

Appearing as iMessage to others means you have iMessage active somewhere, be on a previous iphone or another apple device.

https://selfsolve.apple.com/deregister-imessage/

Community Support

 • 

232.8K Messages

9 months ago

Hey there @Athenia99, it's great to hear it from you that everything is wokring fine.

Feel free to reply and let us know how these helpful tips worked for you.

 

Thank you for contacting AT&T Community Forums.

 

MatG, AT&T Community Specialist 

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